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Business Profile

New Car Dealers

Prairie Motors, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Prairie Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Prairie Motors, Inc. has 2 locations, listed below.

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    • Prairie Motors, Inc.

      224 S Main St Stanley, ND 58784-0100

    • Prairie Motors, Inc.

      PO Box 100 Stanley, ND 58784-0100

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2020 black F 150 this spring off the internet based om representations on the internet and by the salesman ****. The vehicle had a growl in the front end that was taken care of by Prairie Ford ******* under warranty took a week. The folding mirrors switch was stuck I told **** the salesman I replaced it and the mirrors would not hold. I told him that the mirrors had to be replaced and cost $1500 a piece plus labor all work being done by Prairie Ford. **** said he had to talk to his manager.. He said to repair it they would make it right. **** and sales manager ***** are currently ducking my phone calls. I have emailed them the copy of the repair bill for $3407.00 parts and labor. I would like them to honor what they committed to and reimburse me the bill. Repairs can be verified by ******************* General Manager Prairie ******* for both the mirrors and the front end repairs

      Business Response

      Date: 09/09/2024

      This complaint is not about Prairie Ford or ***** Here at Prairie Ford we fixed the concern and drove the vehicle back to *****************.  He is incredibly pleased with our service.  I've reviewed his message above and there is no accusations or complaints about Prairie Ford in *******.  The complaint is with a dealership in Billings MT, GMC Cadillac.  Please make sure our business is in good standing with the bbb.

    Prairie Motors, Inc. is NOT a BBB Accredited Business.

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