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Business Profile

Property Management

Epic Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented an apartment from Epic in the ************** in ********. My deposit was $980. I moved out on April 30th and when I checked out I was told that the apartment was in good condition and only small nail holes needed to be filled. Since then I reached out about a charge on my account for $15 and I was told that it was for insurance and that it could come out of my deposit if I would like it to otherwise I could pay it. On May 9th I agreed to have it come out of my deposit but I have yet to get my deposit back or get reasoning for why I am not getting it back. I am looking for a way to get my deposit back as I have emailed my property manager but I have not heard back and so I am stuck at where to go next.

Epic Management is NOT a BBB Accredited Business.

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