Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a leaky patio door. I bought the house in 2020, but was not aware of the leak until this when got more rain, now, than we had in the prior years. Minkota Windows sent out the regional manager, who was not any help. there is an installation problem with it which was told me by the contractor who built the house, I told the regional manager that I would buy a new patio door from them at the price that this contractor bought it for, but she would not hear of it. She said that they could fix it, I have not heard a word from them yet. I do not want a patch job. I do not want to deal with her anymore, I would rather speak to some above her. Please call me if you need more explanation, Thank you for your time.
Business Response
Date: 07/30/2024
We need to know the Sales Order number of this particular door, or at the very least the dealer from which it was purchased from initially and the name of the original homeowner.
We employ a dealer network for distribution of our products. Our go-to-market approach does not include selling product direct to homeowners. Purchases must be made through a Minnkota Windows dealer.
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