Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had Armstrong sanitation as our garbage removal company for the past year. During this time, they have proven themselves unreliable at picking up garbage twice a month and impossible to get a hold of as all calls were directed to an answering service in *****. We are moving out of state so I called to cancel our service and pay for the month of July and arrange for them to come pick up the garbage can. After speaking to a representative, they said they would pro-rate the bill and get back to me. There was also the fact that I was told when they missed picking up our garbage initially, that I would receive credit on another bill. I have not received any such credit and according to the representative I will not receive it because I did not contact the company fast enough(see above about call center in ***** or **********-left messages, no response). Anyhow, the total bill for July-September is $220 and we are only here for the month of July so that is a total of 4 weeks. As per the representatives stated charge per week is $16.50 so my pro-rated cost should be $16.50x4=$66.00. However, when talking to the office manager in charge of the billing, she said that I will be charged based on the billing week that it falls on: They count down the billing cycle from week 12, 11, 10, 9 and 8 will be the week that our bill falls on so they will charge me 16.50x8=$132.50 and somehow ending at $151.00. None of this makes any sense. I tried walking her through the fact that I shouldnt be charged how many weeks were left in the billing cycle(8), but rather how many weeks I received service(4). Instead, I was just insulted and told that I didnt understand billing. When I asked to speak to her manager, she said he was out until Wednesday. I was promised a callback on Thursday and never received one. I called again today, and was initially told I owed $220 (total for three month billing cycle) and then stated $151 would be my total. I asked for a manager, no one called.