We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Awards

Canth Awards

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Awards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2022 I asked for an engraving to be done by Canth Awards. I was informed I would be called within a week for me to pick up my finished product. After 2 weeks I went back to the store only to be told it was unfinished. I asked if it could be mailed to me as travel to the store from another State was arduous. To which the owner agreed if I paid extra for shipping and handling. I also at this time paid for the service yet to be rendered.
    After yet another 2weeks of waiting for said product, I was informed it was supposedly lost in the mail. Canth Awards agreed yo get a replacement and contact me when the product was complete. I still have not heard anything from the store over a week later. Now the owner is no longer taking my phone calls and is clearly avoiding me.
    As a result of this ineptitude my Grandson did not get his promised gift for his first holy communion. *********************************************************************************************************
    I would like the BBB to intervene in this matter as an independent party. If Canth awards cannot furnish the finished product within a timely manner I want a formal complaint placed upon this business for all to be able to read and determine for themselves if it is worth the risk of doing business with Canth Awards. I would also like my unfinished product back so that I might find a more suitable engraver along with the monies I have already paid. Which totals $***** U.S. dollars.

    Business Response

    Date: 12/12/2022

    Business Response /* (1000, 9, 2022/11/29) */
    Scott from above called to say complaint was resolved.


    Consumer Response /* (2000, 11, 2022/11/29) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    The owner resolved all problems.

Canth Awards is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.