We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Colleges and Universities

Bellevue University
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a student at Bellevue University and applied for Financial aid prior to school starting via FAFSA. I was told my FAFSA was complete and my financial aid was processing when first enrolling. I was given an advisor named Katie who instructed me after a week of waiting that I needed to submit documents that could be uploaded to a portal. I spent $10 to get the documents notarized and uploaded them to the portal. I was told 7 business days before my financial aid would be processed and a package provided. ETA 5/6. Almost ONE MONTH passed with no answer and my advisor was switched since I had started school to ****. I have communicated with **** on numerous occasions for updates and continuously received the same “our financial aid system is going through a transition, and we don’t have an update.” Once an update was received, June 2nd, I was notified I needed to snail mail the document I originally uploaded so they can complete my package. I paid $31 to 1-2 day ship the document as I was advised to do so, so my financial aid package can be awarded. At this point it has been 10 days with no package awarded and I am now being told all the documents that have been submitted need to be resubmitted at our expense because my ID was uploaded instead of snail mailed, which I was never instructed to do. I have been waiting to receive this aid to ensure I have the necessary software and up to date computer necessary to complete my degree and have felt I have been dragged through the mud of no answers, no one knowing their role, and having delay after delay. This is compromising my success as a student and I would like my financial aid to be packaged and awarded so I can get the necessary tools to be successful in school. I am going on almost 2 weeks in class and have felt like no one has been supportive and that I will never be awarded the financial aid that I qualify for and deserve.

    Business Response

    Date: 06/24/2025

    Bellevue University is committed to meeting the needs of its
    students. The Family Educational Rights and Privacy Act (FERPA) protects the
    privacy of students' educational records. The individual making this complaint
    has not authorized Bellevue University to release educational information to
    the Better Business Bureau. However, Bellevue University has communicated with
    the student and is working to resolve internally.

    Thank you for the opportunity to present this information.
    Please let me know if you have questions or require further information.

Bellevue University is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.