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Business Profile

New Car Dealers

Beardmore Chevrolet Subaru, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Beardmore Chevrolet Subaru, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Beardmore Chevrolet Subaru, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because: This is a non-response.



      Sincerely,



      ******* ********

      Business Response

      Date: 05/02/2025

      Due to legal action taken by the complainant, we will not be able to answer at this time.

      Business Response

      Date: 05/05/2025

      We are in the process of resolving this issue with the customer.  We have reached a mutually agreed upon resolution that is supposed to be executed and finalized tomorrow.

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my engine replaced under warranty at this dealership. They did not put everything back together the way it was supposed to be and since then I have been back and forth to repair shop. Now they want me to pay over 3 grand for exhaust manifold. I contacted corporate they told me if I had other shops verify parts of my vehicle were improperly installed I have would have a strong case. I did that. They said they would drop repairs from $3050 to 600-700 they will not cover repairs 100% bc of the age and miles on the vehicle. All I want is for them to fix what they broke. That’s all. I haven’t heard from anyone in a week. Please help.

      Business Response

      Date: 01/29/2025

      Dear ******* ******
      I hope this message finds you well. I wanted to follow up regarding the recent repair issue with your vehicle. Upon review, we found that the repairs were made approximately 44,000 miles ago and nearly two years ago. Had there been an issue related to the repair, it likely would have occurred much sooner.
      We greatly value you as a customer, and because of your continued loyalty, both the dealership and GM are willing to participate in covering the cost of this repair. The repair would typically cost around $3,000, but with GM’s assistance, you will only need to pay approximately $600.
      We want to ensure you continue to have a positive experience with us and appreciate your understanding. Please don’t hesitate to reach out if you have any further questions or concerns.
      Best regards,
      ******* **********
      Service Director
      Beardmore Chevrolet

    • Initial Complaint

      Date:08/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi this is ******* *******. I bought a 2023 Chevrolet Equinox in late 2023. My date of birth is **********. I have moved to South Carolina and have requested a copy of the power of attorney that I signed with your dealership. I need this in order to register my car. I have called 3 different times in the last two weeks and I keep getting told they will get it to me usually by end of day or soon there after. I am requesting a copy of this to be emailed to me at ************@gmail.com.

      Business Response

      Date: 08/09/2024

      Called the customer and informed him he needed to contact his leasing company for any information needed to register his vehicle in South Carolina.  He said he would do that and we informed him if he needed any other assistance to call us back and we would help in any way we could.

    • Initial Complaint

      Date:09/21/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently paid off a loan early on a Subaru from Beardmore Chevrolet Subaru. When I did, the lender, *******************, advised me I have a Guaranteed Asset Protection (GAP) policy attached to it. This policy cost us $***. ****** advised me to contact Beardmore, cancel the policy and receive a pro-rated refund for the unused portion. I called them 4 times last week and left messages, asking for a return call because no one was ever available to talk to me about it. No one has called.

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 5, 2022/09/21) */
      I spoke with Howard on 9/21/22 @ 6:35pm. Apologized for the lack of communication on our part and told him that we would need him to stop in the dealership to sign a cancellation letter. He said he would be willing to do so as long as he was feeling ok. Once that is done we will process his refund.


      Consumer Response /* (2000, 7, 2022/09/25) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    Beardmore Chevrolet Subaru, Inc. is BBB Accredited.

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