Complaints

This profile includes complaints for Vin Specific Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vin Specific Enterprises

  15215 Harvest Ln Bldg 4 Bennington, NE 68007-2106

• 

  Vin Specific Enterprises

  15307 Warehouse St Bennington, NE 68007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vin Specific Enterprise- (VSE)
  1. On March 25, 2024, the I purchased a VSE catch can for my 3.0 Duramax from Run VSE.
  2. The product was shipped on June 4, 2024, and installed on my truck during the summer of 2024.
  3. The catch can was reinstalled on a new truck in December 2024, with the can being emptied between installations.
  My Claims
  4. VSE, via their Facebook page (******), advertised that the catch can would never freeze, even when full, and would not void any vehicle warranty. This advertisement was posted on March 15, 2024.
  5. VSE also claimed a 10,000-mile drain interval for the catch can.
  These claims on their page pushed me to purchase.
  Incident
  6. On January 20th, my truck, with 4,700 miles on it, was left overnight in Western Michigan, resulting in the catch can freezing.
  7. Upon starting the engine, the frozen catch can caused a pressure buildup, leading to the rear main seal being pushed out of the engine.
  8. My Wife was driving the vehicle at the time, resulting in the vehicle losing all oil and becoming stranded three hours from home.
  9. The truck was taken to ******* ********* in Claire, MI, where the warranty was denied due to the installation and failure of the catch can.
  Attempts to Resolve
  10. I have made multiple attempts to contact VSE for support, but received no assistance. I was then ghosted. I have copies of all communication with them and also communication they had with one of their former dealers about me and a "fix" to correct their design issues.
  11. I have screenshots of VSE's claims, which were later deleted from their Facebook page.
  12. VSE has since designed a fix for the catch can to prevent the failure experienced by the Claimant.
  Damages
  13. I incurred repair costs totaling $3,173.18 and the cost of the catch can was $360.14, amounting to a total of $3,533.32.
  Relief Sought
  14. I am requesting full reimbursement for the repair costs and the cost of the catch can, totaling $3,533.32.
  More documents available on reqest.

  Business Response

  Date: 05/12/2025

  1) Customer purchased this item under VIN Specific Enterprises Internal
  Order * ****
  2) Customer contacted us via our tech ticket system on Jan 21 2025 at 0156
  PM CST stating they had an issue with their vehicle.
  3) We promptly responded to the customer Jan 21 2025 at 523pm CST (attached
  picture) with communication followup which included asking for the dealership
  name, to which the customer refused to give us in some hope that we could talk
  to the dealer about the status of the installed catch can.
  After many attempts we were finally able to obtain the GM dealer information
  at which time they were able to send us picture of the installed catch can
  4) Findings from the installed catch can with the amount of emulsified oil
  in it show very low, if ever, draining of the catch can due to the shear volume
  inside the container they drained it into.
  5) This information was communicated to the customer by both the dealer and
  us at which time the customer went on to threaten us with financial repercussions
  “or else” and defaming VIN Specific Enterprises LLC in every space possible.
  6) The sku from which the customer purchased is located below. ***********************************************************************
  It indicates drain intervals, impacts of cold weather. We recommend draining
  the catch can every oil change or before 10,000 miles, and in our instructions  we recommend at a minimum of every 5,000 miles
  and on your oil changes. 5,000 miles is less than 10,000 miles and the verbiage
  “!!! Important!!! Drain the catch can at a MINIMUM of every 5,000 miles AND on
  your oil changes. The sight glass serves as a reference to the fluid level
  inside the can which will be a mixture of oil and emulsified water / oil.
  Failure to drain the catch can before it is full will result in a P04DB as well
  as engine seal issues. Colder weather will require draining more often due to
  dew point changes occurring inside the catch can. !!! “ is clearly listed on
  our sku and in the instructions.
  7) Due to the variability of the consumers ability to follow instructions,
  per our warranty disclaimer which is on the website sku at purchase VIN
  Specific Enterprises LLC will not be held responsible for use or misuse of any
  product.  ***********************************************************************
  And our TOS policy
   *********************************
  
  VIN Specific Enterprises LLC., and its officers, directors, employees,
  agents, assigns and successors (SELLER) shall in no way be responsible for any
  direct, indirect, or consequential damage resulting from improper installation
  and/or use of products offered for sale through this website. BUYER and/or USER
  assume all responsibility for any damage resulting from the use or misuse of
  this product. To the maximum extent permitted by applicable law, BUYER hereby
  waives all claims against SELLER arising from the use of this product. BUYER
  hereby waives all remedies or liabilities, expressed or implied, arising by law
  or otherwise, (including without limitation any obligations of SELLER with
  respect to fitness, merchant-ability, and consequential damages) or whether or
  not occasioned by SELLER’s negligence. SELLER disclaims any warranty and
  expressly disclaims any liability for personal injury or damages. BUYER
  acknowledges and agrees that the disclaimer of any liability for personal injury
  is a material term for this agreement and BUYER agrees to indemnify SELLER and
  to hold SELLER harmless from all claims related to or arising from the
  installation and/or use of the product purchased. Under no circumstances will
  SELLER be liable for any damages or expenses by reason of use or sale of any
  such products. SELLER assumes no liability regarding the improper installation,
  misuse, or misapplication of its products. It is the BUYER’S responsibility to
  ensure proper installation and use.
  
  
  
  
  
  
  

   

  
  

  Business Response

  Date: 05/30/2025

  We have responded to the complaint on 5/2/2025 with attachments from our website as well as threats by the customer, including public slander. It is included below : 

  1) Customer purchased this item under VIN Specific Enterprises Internal Order # ****
  2) Customer contacted us via our tech ticket system on Jan 21 2025 at 0156 PM CST stating they had an issue with their vehicle.
  3)
  We promptly responded to the customer Jan 21 2025 at 523pm CST
  (attached picture) with communication followup which included asking for
  the dealership name, to which the customer refused to give us in some
  hope that we could talk to the dealer about the status of the installed
  catch can.
  After many attempts we were finally able to obtain the GM
  dealer information at which time they were able to send us picture of
  the installed catch can
  4) Findings from the installed catch can
  with the amount of emulsified oil in it show very low, if ever, draining
  of the catch can due to the shear volume inside the container they
  drained it into.
  5) This information was communicated to the customer
  by both the dealer and us at which time the customer went on to
  threaten us with financial repercussions “or else” and defaming VIN
  Specific Enterprises LLC in every space possible.
  6) The sku from
  which the customer purchased is located below.
  ***********************************************************************
  It
  indicates drain intervals, impacts of cold weather. We recommend
  draining the catch can every oil change or before 10,000 miles, and in
  our instructions  we recommend at a minimum of every 5,000 miles and on
  your oil changes. 5,000 miles is less than 10,000 miles and the verbiage
  “!!! Important!!! Drain the catch can at a MINIMUM of every 5,000 miles
  AND on your oil changes. The sight glass serves as a reference to the
  fluid level inside the can which will be a mixture of oil and emulsified
  water / oil. Failure to drain the catch can before it is full will
  result in a P04DB as well as engine seal issues. Colder weather will
  require draining more often due to dew point changes occurring inside
  the catch can. !!! “ is clearly listed on our sku and in the
  instructions.
  7) Due to the variability of the consumers ability to
  follow instructions, per our warranty disclaimer which is on the website
  sku at purchase VIN Specific Enterprises LLC will not be held
  responsible for use or misuse of any product.
   ***********************************************************************
  And our TOS policy
   *********************************
  
  VIN
  Specific Enterprises LLC., and its officers, directors, employees,
  agents, assigns and successors (SELLER) shall in no way be responsible
  for any direct, indirect, or consequential damage resulting from
  improper installation and/or use of products offered for sale through
  this website. BUYER and/or USER assume all responsibility for any damage
  resulting from the use or misuse of this product. To the maximum extent
  permitted by applicable law, BUYER hereby waives all claims against
  SELLER arising from the use of this product. BUYER hereby waives all
  remedies or liabilities, expressed or implied, arising by law or
  otherwise, (including without limitation any obligations of SELLER with
  respect to fitness, merchant-ability, and consequential damages) or
  whether or not occasioned by SELLER’s negligence. SELLER disclaims any
  warranty and expressly disclaims any liability for personal injury or
  damages. BUYER acknowledges and agrees that the disclaimer of any
  liability for personal injury is a material term for this agreement and
  BUYER agrees to indemnify SELLER and to hold SELLER harmless from all
  claims related to or arising from the installation and/or use of the
  product purchased. Under no circumstances will SELLER be liable for any
  damages or expenses by reason of use or sale of any such products.
  SELLER assumes no liability regarding the improper installation, misuse,
  or misapplication of its products. It is the BUYER’S responsibility to
  ensure proper installation and use.

  Customer Answer

  Date: 06/10/2025

  I missed my response date. This business falsely advertised to the public and I have shown that in my attachments. Please help keep this case open. 

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INSTALLED PART FOUND OUT IT LEAKED CONTACTED VSE I WAS TOLD THAT SINCE I INSTALLED IT . THE PROBLEM WAS ON ME NOT THEM