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Business Profile

Tax Return Preparation

Tax & Business Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

This profile includes complaints for Tax & Business Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tax & Business Consultants has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was referred to Tax & Business Consultants in February of this year. I inquired if they were accepting new clients and was xfrd to ******** **** phone line. I left a message because she was not available. This would be the first message of several messages left to her in 3 weeks. Finally, I receive a call from ******** in early March and we scheduled a time to meet at her office. We meet & discussed my needs and how she could help. I was looking for an CPA (bookkeeping) & Tax services. We discuss the charge and everything was agreed. She told how the process would work and that I needed to get her access to my QuickBooks, and my Payroll Company account. After I left the meeting which was only a 20 minute meeting, I drove back to Omaha, and begin gathering information. Within a few days I had sent her emails for access to Paychex, I never heard from her. I call several times to try and reach her, she was never available nor were any of my calls returned. I later received an email to get registered for their system, I completed that. I made several other calls to her trying to get information on how to get her access to my information. I reached out to my Attorney, to have him reach out to her. We sent emails. Then final this month in April, I notice a charge for their services coming out of my account. This was very shocking because I was not aware that their services had even begun since I could not get ******** to respond to me for a whole since leaving her office. I immediately request a refund and asked if we could please set my services up before charging me. Then I get an email from ******** and the owner ***** ********, terminating my services, WHAT SERVICES!!! I was never serviced!! Their we never any clear communication from ******** that services for my business had started because she was never available to speak with nor did she return calls in a timely business manner.

    Tax & Business Consultants is NOT a BBB Accredited Business.

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