Complaints
This profile includes complaints for Boys Town's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly notified them of my mother's death ******** ****** six months ago, yet they continue, at least twice/mo, to send stacks of wasted cards while asking her for donation money.
Business Response
Date: 07/07/2025
Dear *********
Thank you for reaching out, and I truly appreciate your patience. I can confirm that your request to remove your mother from our mailing list was received on May 19, 2025, and again on June 10, 2025. Her name was removed from our active mailing list at that time.
However, please note that our mailing lists are prepared several months in advance, so it may take two to three cycles before mailings fully stop. As a result, she is still scheduled to receive one final mailing on July 15. I sincerely apologize for this inconvenience.
Please rest assured that no further mailings will be sent after that date. If you have any additional questions, you are welcome to contact us at **********************
Thank you again for your understanding. ****Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:03/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I gave them a check for 10 dollars as a one time donation. somehow they started to debit out of my account at *** ******** bank 10 dollars every month. I gave them no authority to take out monthly recurring charges. I also had to make a new contract with the bank because of this situation and I had to buy new check which cost me $31.40 out of pocket. I consider this fraud and a scam I would really appreciate a phone call.Business Response
Date: 04/15/2024
Hi ****
Our records show you have been a recurring donor since 6/3/2021 when you called in to set up the recurring donation. Here is my email address. Let's discuss the refund you are requesting. My email is ********************* and my number is ************ to discuss the refund. Thank you for contacting Boys Town.
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