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Business Profile

Bank

Bruning State Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bruning State Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bruning State Bank has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Held money with my name primary and getting my permission after calling me, lied about and hid transactions and when asked couldn’t provide proof and discriminated for past records of spouse do to their claimed policy.

      Business Response

      Date: 02/29/2024

      February 29, 2024

      Better Business Bureau (BBB)
      Omaha, NE

      RE: ******** - Please attached file for email tests 

      Received a call from ***** at BBB,
      ************ on February 28, 2024, inform us a compliant as referenced above was
      filed with BBBB and that the compliant had been emailed to *********************** on February
      2, 2024. 

      ***** asked if the email address
      was valid, and I responded that I did not know that.  I supplied her with my email address ************************ and
      received the compliant within in few minutes. 

      I’ve tested the *********************** from my internal
      bank email account and received back a bounce notification that this is not a
      valid email address and I also tested the *********************** from my personal
      email address [email protected] and received a similar bounce notification. 
      (See below) Bruning Bank has not used the *********************** for quite
      some time.

      Per BBB practices, BBB requests a
      response within 10 days of receipt of the notification, which we will honor, however,
      we’ll use February 28, 2024, as the date of notice of the compliant. 

      For the BBB please update the
      email you are using for Bruning Bank to the following: ******************** you can also add as
      a backup, my address of ************************ to the list as well.

      If you have any questions, please
      don’t hesitate to contact me at ************ or ************************

      Sincerely,

      ***** ** *******
      ********* *** ***** ********* *******
      *** **** **** ******
      * * *** ***
      ******* ** ********** 

      Customer Answer

      Date: 03/03/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ******

    Bruning State Bank is NOT a BBB Accredited Business.

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