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Business Profile

Bank

Pathway Bank

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Unauthorized Charges and Unresolved Transactions

    Dear Better Business Bureau,

    I am writing to file a complaint against Pathway Bank, ******* and ***** for unauthorized charges and fraudulent activities related to my ONLINE ORDER in February 2024.

    Firstly, Pathway Bank received a $30 bank transfer from my other bank, but immediately made the funds unavailable for my use. They falsely informed me that the $30 would be returned to MY originating bank, but this never happened. Pathway Bank is the financial institution used by ****** for their Red Card re-loadable debit Visa cards.

    Additionally, on a separate occasion in February 2024, I placed a same-day delivery order through ******** online service, facilitated by *****. I was severely overcharged by over $100. The policy for this specific service included an up charge, which was supposed to be refunded after delivery but was not. The ***** delivery charge was $9.99, yet ****** and ***** imposed additional fees and taxes on each item in my order, resulting in unauthorized charges well beyond the advertised cost.

    Pathway Bank, ******* and ***** all participated in this fraudulent overcharging. Pathway Bank failed to report the correct transaction activities on my bank statement. ******** receipts within my online account were convoluted, breaking down one order into six difficult-to-follow invoices with images. These receipts falsely represented the costs, retaining unauthorized fees on each item, and included charges for items I never received.

    Pathway Bank's statements only reflected the ORIGINAL order price BEFORE AND without the additional up-charges that ****** retained. BY DOING SO THEY MADE IT A HASSLE TO DISPUTE THE REAL HIGHER AMOUNT THAT I WAS REALLY CHARGED BY ****** DELIVERED BY ***** ORDER. This discrepancy indicates that ****** and ***** used undisclosed fees to overcharge me fraudulently, and Pathway Bank failed to accurately document these transactions.

    Business Response

    Date: 06/11/2024

    6/11/2024
    ******* *****
    *** * *** ** *** ***
    Los Angeles CA 90014

    Re:
    BBB Midwest Plains – ID Number ********


    Dear
    *** ******
    I
    am sorry you are experiencing issues with your bank.  In researching your complaint, I found that
    we do not have you in our system on any level.
    We
    believe this complaint was submitted in error to Pathway Bank, Cairo Nebraska.
    Please
    let us know if you have any further questions.
    Sincerely,


    **** **********
    Pathway Bank
    Compliance Manager
    cc:
    BBB Midwest Plains

    Business Response

    Date: 06/11/2024

    Pathway Bank did not receive the first notification of this complaint.  Please change your records to reflect **** **********, Pathway Bank, Compliance Manager/BSA Officer, P.O. Box 428, Cairo NE 68824 or **********[email protected] as the correct contact.  Thank you. 

    Customer Answer

    Date: 06/13/2024



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ******* *****

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to order my pay card over and over. They keep being bad and saying that they sent it out then didn’t.

    Business Response

    Date: 08/25/2023

    August 25, 2023

    We sent this complaint to our partners at ADP and they confirmed this customer’s ****** account is issued through Pathway Bank, not ***** ******

     

    Please let me know if you need any additional information.

     

    Thanks,



    ******** ******


    AVP |Office of the President | Bancorp Resolution Manager 



    Fifth Third Bank  |  **** ******** ***** * ** ******  |  Cincinnati, OH 45263

    ************ * **** ************

    Business Response

    Date: 09/05/2023

    This is not a customer of Pathway Bank.  Also, the attached image is not a product associated with our bank.  My guess is they are needing to file a complaint about Pathward Bank.  This has been a common misunderstanding for us recently when Pathward Bank bought another bank.

Pathway Bank is NOT a BBB Accredited Business.

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