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Business Profile

Ambulance Services

Midwest Medical Transport Company, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 4,2024 my husband was transported from ******* Hospital to our home in Alexandria VA. The transport company is MMT,
    Midwest Medical Transport. They were advised by the hospital the patient could not sit up or stand.
    When MMT got to our residence they took my husband out of the van and laid him on the ground on a streacher. I immediately told them to get him off the ground. The 2 employees struggled to get my husband up a flight of stairs to his bed. When they got to his bedroom they put the dirty stretcher on his bed. This is unacceptable in any circumstance and the 2 employees were incompetent. I reported the incident to patient relations at ******* hospital who advised me they would get in touch with MMT.
    I have heard nothing
    I talked to ****** at MMT on October 17th. I gave her all the above information and told her I felt I should not have to pay the bill I received of $71.99. Said she would refer to her supervisor and get back to me. Nothing. I have received a past due bill. November 20th,2024 I spoke with Ashley who said I have to pay the bill there is nothing she can do. I then spoke to her supervisor ***** who said she will call me back. I do not think I should have to pay .

    Business Response

    Date: 12/04/2024

    We
    have investigated the complaint #********. While the complainant indicated this
    is a billing dispute, the patient was billed accurately for the services
    provided by our team. The process and stretcher we used to transport this
    patient was done correctly to ensure his safety. We are educating our team
    members to better communicate with our patients and their families to ensure
    they understand our equipment and how we will transport the patient. As a one
    time courtesy and in support of our commitment to providing excellent customer
    service, we are going to waive the patient’s balance in the amount of $71.99.
    If you have any further questions, please email *********@mmtamb.com.

Midwest Medical Transport Company, LLC is NOT a BBB Accredited Business.

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