Complaints

This profile includes complaints for Paul Davis Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paul Davis Restoration

  2152 3rd Ave Columbus, NE 68601-2758

  
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  Paul Davis Restoration

  111 W Madison Ave Norfolk, NE 68701-5335

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fire damage to our home. Personal belongings missing. No communication. And now with -50 Temps we found the never installed out insulation back in our basement causing our pipes to freeze. *** **** * * **** *** **** *** ******* **** ***** ***** ** **** ***** We reached out to Paul davis after calling a plumber who originally plumbed this house and has never seen this happen and we are told we are on our own. Almost **** and we are going to have to go back to living in a hotel until this is fixed properly.

  

  Business Response

  Date: 02/14/2023

  We received a job from Leann ********. Her boyfriend Steve ****** is also living with her in the house. The note below from a call our project manager made on the file was the reason that as a company, we decided not to talk to Steven.
  
  
  
  Steven sent a message late last night about storm doors. And if we don't do it now he's going to fire us and he wants to watch all of the time. Called Leann in the morning about 630 to try and figure it out. Steven said she is sleeping he answered the phone I asked to talk to her he said no you have me on the phone now. He demanded the storm doors will go in now. I told him I need to speak with Leann about that he wanted to know why not him. I told him that I cannot have product selection come from him since his name is not on any of our insurance paperwork. He got pretty upset and said * *** Nick and hung up
  
  
  
  Steven is not on the insurance policy so we are only talking to Leann in regards to this job. We have not had any problems with her dealing with all of the things that have come up during the fire restoration of her home. This process is not easy or stress free but we have done our best to keep in contact with her as much as we can. Leann is the only one listed on the insurance policy and therefore, we are only doing the job for her and our employees have been instructed not to talk to him because of this. We are not ignoring Steven but because Leann is listed as the insured, we are only working for her