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Business Profile

Newspaper

The Columbus Telegram

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Columbus Telegram's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Columbus Telegram has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 18, 2024, after being a faithful customer for over 70 years a call was placed cancelling the Columbus Telegram (Lee Enterprise paper) for ***** ***** as she had to move to skilled care in David City due to failing health and was giving up her subscription as one was provided. In speaking with a customer rep, at that time she was promised a refund of $150.00 after reviewing her account. The beginning of January a follow up call to Customer Service again promised a refund and it was reduced to $130.00. No refund received yet. Why the reduction and yet no payment is made as of this date.
      Lee Enterprise owns the Columbus Telegram, Omaha World Hearld and other papers in Nebraska. According to a news report Lee enterprise filed a report with the SEC well after two previous promises to pay ***** were made. Lee Enterprises has no problem taking my money visa my bank on 2/11 for my Omaha World Herald subscription. How is it Lee Enterprises can collect money but is unable to pay any amounts due? Sounds and looks like a double standard or a scam. Her mailing address was and last address for her subscription in November was Meridian Gardens **** **** ** Columbus. Since then, her address with the post office has changed to **** ******** *****, Columbus where **** ****) and ******* ***** reside.
      Questions contact:
      D** ****** ************
      or
      **** ***** ************

    • Initial Complaint

      Date:09/29/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I search of my phone number ************** comes up with my phone number displayed on the domain of this business from the year 2009. I continue to receive phone calls for the organization (***************************) as listed by the event calendar entry. I am no longer associated with the organization. This is very annoying. I would have thought the URL in question (below) would have aged off as most of the information is obsolete.

      *****************************************************************************************

      Business Response

      Date: 10/21/2022

      Consumer Response /* (2000, 10, 2022/10/15) */
      I am no longer observing my telephone number on the company's website within a ****** search. It is probably OK to close the complaint.

    The Columbus Telegram is NOT a BBB Accredited Business.

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