Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of August and the beginning of September my pet received care from Columbus Small Animal Hospital. For the first part of the care, I paid in cash. I asked for more information on what the bill would cost. They provided me with a paper that contained the amount of $1,200. Which I agreed to, but now they are charging more than was agreed upon. I have paid $760, so far and I am unwilling to pay more until they adjust the invoice to what was originally agreed upon. I have tried to address this issue with them and they have been unwilling to honor their original price.

  

  Business Response

  Date: 12/06/2023

  We recognize this complaint and possible miscommunications.
  We have been in contact with this client and have offered explanation to what
  was charged. After reviewing our communications with this client, we had
  provided an estimated service price range dependent on the severity of the
  procedure and potential complications. The client was charged the lower end of
  the estimate range. Our policy is to have payment due at the time of service,
  which we had made an exception for her pet to receive the care that was needed
  as well as accommodating her work schedule to allow for communications and pick
  up outside of our regular clinic hours. After communicating the price range
  that was estimated, providing a copy of
  an itemized invoice of services performed during the patient’s stay, and our
  payment and clinic policies with the client, she has conclusively paid the
  remainder of her balance. Going forward from this instance we are providing
  itemized estimates as needed to avoid any miscommunications.