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Business Profile

Water Softener Installation and Repair

Culligan of Cozad

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Softener Installation and Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would consider long and hard before using culligan especially cozad ne. I had a system that I called in to shut down for extensive remodal of home. They gave no direction to Uninstall system. Or offer to come uninstall. System froze they quoted me $1000 to fix my parts $1200 for brand new as in whole system. So they take no fault on their part for this error of not Uninstaller as the owner told me was protocol? They have records of my call, but say i refused to do it I guess. Owner is clueless and will not stick up for his customers or admit fault? Problems with this company I say so..just an FYI when going g to do business with this type of business model. Lots of less expensive systems out there.

    Business Response

    Date: 05/09/2024

    Hello BBB,

    You have the wrong owner.  We are not the Culligan dealer in Cozad, NE.  Please remove this from our BBB /file/record.  Thank you

    Customer Answer

    Date: 05/09/2024

    Here is correct company

    Business Response

    Date: 06/03/2024

    On 12/7/2022 Mr ******* called to ask for a quote on winterizing his Drinking Water System. After quoting our normal rates, he waned additional information so a note was taken to have our service manager call back and answer all his questions. 

    On 12/8/2022 our service manager called Mr ******* and was informed that he had a plumber do the work. 

    In May of 2024 Mr ******* called to have his drinking water system serviced. When the system was pressurized, It was obvious that it had not been winterized and had frozen. 

    Mr ******* insisted on talking to the owner of the business. 

    I called Mr ******* and learned that he wanted us to replace his drinking water system at no cost to him. I was confused by his accounts which conflicted with all our notes and standard practices. I told Mr ******* that I would look into all his claims and get back to him. After talking to every person in our business who interacted with Mr *******, It was clear to me that he was changing his account of conversations each time he spoke to one of our team. Since our service manager had called him in 2022, I asked our service manager to call and inform him that we are not responsible for damage to a system that we were not hired to winterize. 

    This goes on and on but I see I am out of room here. Bottom line, Mr ******* threatened to use social media to coerce us into giving him what he wants and I do not want to continue expose my staff to this individual.

Culligan of Cozad is NOT a BBB Accredited Business.

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