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Business Profile

Exercise Equipment Repair

Fitness Machines Technicians

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Facilities Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 19th, my treadmill was serviced because it would not decline from an inclined position. The lower control board was replaced. The next day, when I ran on the treadmill, I noticed the normal speed at which I run seemed much too slow, which was not an issue the day before when I ran on it. I reached out to Fitness Machine Technicians to report the problem via email but received no reply. I have continued to reach out through both phone (leaving voicemails) and email (8 times total) with no response about how to fix this new issue with my treadmill from the result of the control board being replaced. It cost a total of $635 to diagnose and replace this piece on the treadmill and it should be working properly. Instead, I am left with a treadmill that will incline/decline properly but is not running at the correct speed. It has been over a month and I have not heard from the business to resolve this issue. The repair was not completed appropriately, and I would like it taken care of and fixed so the machine runs the way it is supposed to.

    Business Response

    Date: 02/05/2025

    Hello *****y,


    My name is ***** *********, and I am the president of all ******* ****ine Technicians locations in the U.S. and Canada. Customer service is our top priority, and I appreciate you bringing your concerns to my attention. I recently became aware of some issues affecting our Omaha operation, and I sincerely apologize for the inconvenience.


    You may have seen our communication sent out yesterday regarding the steps we are taking to resolve the issues that you and others have experienced.


    With your permission, I would like to send our technician to start repairing your treadmill. However, I completely understand if you prefer not to give us another chance or if you have already arranged for the repair elsewhere.


    Please feel free to contact me directly at 8**********5 or jp***************************nicians.com if you are willing to allow us to assist you. If I do not hear from you by noon on Friday, February 7, 2025, I will have our finance team initiate a refund of $634.51. Since you paid by check, your refund will also be issued via check.


    Thank you for your understanding.


    Best regards,


    ***** *********

    Customer Answer

    Date: 02/13/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 2******** and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

  • Initial Complaint

    Date:02/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $140 for a diagnostic on 6 September 2024. After diagnostic, parts were ordered for the repair. Technician comes back without the proper parts. Technician made verbal agreement that we would not be charged until proper parts acquired and installed. Have not been able to receive response from company to schedule parts install and I am being charged $147.70 for a repair that has not happened and against the verbal agreement made with technician. I have reached out to this company multiple times to no avail. I would like a refund of the initial diagnostic cost of $140 paid, cancellation of the current $147.70 charge, and severance/dismissal of any agreements. This felt like a theft/scamming on behalf of the company.

    Business Response

    Date: 02/05/2025

    Hello Mr. G****e, 

    My name is ***** *********. I am the president of Fitness Machine Technicians. Customer service is at the heart of what we do, and I was unaware of the issues in Omaha. For that, I sincerely apologize.

    I have zeroed out the $147.70 invoice and asked my finance department to process a full refund for the $140 you were charged in September. Since you paid by check, your refund will be returned via check. 

    Again, I apologize for not providing you with the service you deserved. 

    If you have any questions, please feel free to contact me directly at 8*********** ** **************************************** 

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