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New Car Dealers

INFINITI of Omaha
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BBB Accredited BusinessA+Rated by BBB

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1

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  • Angela K

    Date: 05/12/2025

    A short summary of our nightmare- On March 10th, we brought our Infiniti in for the typical maintenance, oil change, etc. When we came to pick it up, we were shocked as we drove down the street to discover that our windshield had been busted, a substantial shatter near the windshield wipers. We were contacted the next day and told that they would come get the car for repairs. When we got the car back we were upset at the fact that the window looked cheap, you could now see the sensor, where as before you couldn't. We asked them to fix it, as there was now a huge silicone glob in the middle of the windshield and we also wanted an OEM windshield, which is what it had before they broke it. They took the car back another week, returned it and told us that it was an OEM windshield, and that we needed to wait for several days for the ugly spot to go away. After we got the car back, we tried using the windshield wipers and found that they were not useable. The sensor would not function, and the settings would not operate. We returned it explaining we wanted our car back in the condition it was given to them. We then made calls to upper management. Mark, (service manager) contacted us and informed us that we in fact, did NOT have an OEM windshield, and that he would make things right. At this point, we were in week 4. Fast forward yet ANOTHER week, we get the car back and sure enough, the lights are now not working. When we contacted Mark, yet again, and he reassured us this has nothing to do with what they did. We insisted he look it over as we had not even driven the car. Later that day we received an email stating " I have discovered the rain sensor and the light sensor are integrated into the same unit we just replaced with the factory part." In week 5, and received our vehicle back. The windshield still looks horrible and furthermore, the wipers STILL do not work. At this point, we will seek a resolution elsewhere and never return to Infiniti.

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