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Business Profile

Internet Services

Vistabeam Internet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having issues of vistabeam not providing internet service that I pay for almost a year now. The internet goes down 4 to 5 times a week and it goes down for days at a time. I have tried to contact Vistabeams supervisors and management who refuse to return calls to resolve the issue. They continue to send inexperienced service techs to my house and nothing gets fixed.

    Business Response

    Date: 06/12/2023

    Dear Mr. *****,
    We are at a point where we no longer feel we are a good fit for you as a provider. We respectfully acknowledge that parting ways with you as your provider is for the best. We're sure you'll find another provider that aligns with your expectations and we will contact you immediately to schedule the timeframe for disconnection of the service at your location.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Sincerely,
    Vistabeam Customer Care

    Customer Answer

    Date: 06/12/2023



    Complaint: ********



    I am rejecting this response because:  I recently discovered our contractor working on our house pinched a  Vistabeam cable between new plywood sheathing and a wall stud. I also discovered that the house contractor left a vistabeam cable box lying on the ground for water to get into it causing issues with the internet connection.  The Vistabeam service tech repaired the Vistabeam internet cable and fixed the issue of the Vistabeam cable box to prevent water getting into the box.  The Vistabeam technician fixed ALL issues on Friday June 9th.  I have not had any more problems with the internet after Vistabeam technician fixed all these issues.  I apologize to Vistabeam for thinking it was Vista beam's issue when I discovered it was the contractor's issue on the internet being down while they are repairing my house. I have been a Vistabeam customer for many years and I am hoping Vistabeam will accept my apology when I was thinking it was Vistabeam's issue when it was actually the contractor working on our house causing the internet problems with Vistabeam's equipment..



    Sincerely,



    Larry *****

    Business Response

    Date: 06/13/2023

    Mr. *****,

    We accept your apology and understand this was a unique situation. We'd like to continue providing you with service. Please consider this reply as confirmation that your internet services with us will remain active and will continue.

    Thank you again for your understanding,

    Vistabeam Customer Care

Vistabeam Internet is NOT a BBB Accredited Business.

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