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Business Profile

Towing Company

Island Towing and Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the POA for my Brother. He is unable to get his vehicle at this time, so I went to his home to get the vehicle in ****************. When I arrived at his home, I was informed that his boyfriend drove it to work. He works for his family's towing business. When I asked for the vehicle from the towing company, I was informed that I can not have the vehicle as there is still money owed on it. Mind you, this is only after it had be driven there by my brother's boyfriend for work, NOT to be impounded. This was in August. I have since been trying to resolve the matter through text messages. Then, on October 12, I received a certified letter stating that they TOWED the car (less than 100 ft??) and we are being charged daily. However the date of tow was 2-14-2022 and my brother bought said car in March of 2022. So at this point there are some very not professional tactics being used. We are being threatened, we are being bullied and they are trying to charge us for things that are not even our bill. At this point, they can have the car back and resell it if that is what they so desire. We just do not want to be contacted by them again and have the bogus bills dropped.

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/10/21) */ Contact Name and Title: Chloe ******* Contact Phone: ************ Contact Email: *********************** The vehicle in question was left in a driveway on ******************** and towed 7.4 miles to our lot after the homeowner requested it be removed due to the registered owner becoming incarcerated. The vehicle was towed on 9/14/2022. Our office follows all ******** State Statues when towing and notifying registered owners. This vehicle is not nor was it ever driven by any member of my family, as I am the owner of this business, therefor I know that for sure. We have spoke with the owners sisters, Katy & Audrey & told them to speak to their brother & he would let them know about the bill that is still owed against the vehicle. I have offered for them to come into the office when I am there to show them the paperwork in person, but they have never shown up.

Island Towing and Recovery is NOT a BBB Accredited Business.

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