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Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New owners bought the business the 1st of October. I waited to hear how they were going to adjust my membership fee, because I subscribed to one-on-one personal training and a small group training for the past eight months. My fee for this has been $*** every two weeks. My trainer resigned due to the new ownership. He informed me that the small group training was being discontinued. He also said there was no longer going to be personal training. He told me the new owners were planning to double my membership fee. I have been emailing and leaving phone messages for a week trying to find out what my new fee and program was going to be, with no response. The owners have not had the courtesy to contact me, ***************************.

    Business Response

    Date: 12/12/2022

    Business Response /* (1000, 8, 2022/11/23) */
    This business is under new management and the letter addressed to Luke ***** (former owner) is not attained.

    In speaking with Mr. ********, I believe everything requested has been refunded and/or cancelled.


    Consumer Response /* (2000, 10, 2022/11/28) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    On Nov 15th, I finally heard from Anytime Fitness and they refunded all the charges I disputed and they cancelled my membership.

Anytime Fitness is NOT a BBB Accredited Business.

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