We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Pat's Auto Repair & Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car to their shop on 9-5-2023. I wanted front brakes repaired. I told the owner I don't know much about cars, which I don't. They quoted me $3,800+ for front brakes, rear brakes and rear main seal leak; $1,600+ for brakes only. My car does not have a rear main seal oil leak. No leaking oil, no low oil levels, no oil warning light, no oil on underbody, zero drops in my parking space. The quote sent to my phone does not include any dollar amounts. They only gave me the two dollar amounts over the phone. I asked them to print the quote but they did not want to, they said it would be about 45 pages. They charged me $63 for the worthless quote. I didn't have them do any work. I'll never be back. Horrible experience.

    Business Response

    Date: 10/06/2023

    *** ******** did come in to our shop to have her brakes done. It is policy that every vehicle gets a complimentary vehicle inspection before any work is done in case there are a lot of repairs that need to be made. In this case, we did do an inspection and sent it to *** ******** (which she provided the link that we sent her). But that's all that was.. was JUST the inspection. My tech had noted that her front brakes were due because they were grinding. He also noted that the rear brakes are "wearing bad; would recommend rear as well; might have a caliper issue; one side is wearing faster than the other." When my in-training Service Advisor spoke with *** ********, I believe she might have been misinformed. As the tech stated, the vehicle "MIGHT" have a caliper issue.. I believe *** ******** was misinformed and was told that it had to be done when actually she should have been told that there is a possibility that they may need to be done. We wouldn't know for sure until the tech started on the job. On the inspection, my tech also made a note of *** ********** "rear main seal leaking". Again, *** ******** was misinformed. Her seal is SEEPING, not leaking. (This was on my tech because he used the wrong word. He has been reminded on how to word things depending on the severity) A seep is a very, VERY slow leak. It should have been noted as a seep and *** ******** should have been told that we would just keep an eye on it and if it progressed, we could then discuss the next step. I have tried calling *** ******** to explain this unfortunate misunderstanding and have left messages with no response. I have text her as well with no response. I have reached out to her with no luck.

Pat's Auto Repair & Towing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.