We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telephones

ALLO Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Complaints

This profile includes complaints for ALLO Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ALLO Communications has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allo contractors were at my house 1.13.25 and installed a line in my back yard. I was furious when I got home and saw my yard. I had paid thousands to have artificial turf installed a year ago. They proceeded to cut the turf, roll it back, dig up the dirt to accommodate the line and pour concrete in the hole. Now my turf in that area is ruined as it is creased from being bent back and it can no longer be secured to the ground as it was before. They left dirt and mud all over the area they were working on. These people have absolutely no respect for personal property at all. I have reached out to them however I doubt I will ever hear anything back. I didn't even ask for or want allo at my house.

      Customer Answer

      Date: 01/15/2025

      The company has reached out and is correcting the issue.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While subcontractor for company is installing new fiber optic withing my neighbor they caused damage to my property. After contacting company several times and promised a resolution initially, all contact ceased. No company representative has contacted me to date. Pictures have been submitted and damage now continues and is getting worse.

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was incorrectly informed that I would be receiving a refund as I was cancelling internet service but had already paid my bill through auto pay. I canceled service as discussed but then received another bill and no refund. I have tried settling this with the company but they are not helping. I have screenshots of the email thread where an employee clearly stated I’d be receiving a refund.

      Business Response

      Date: 10/11/2024

      ALLO has contacted the customer and resolved the issue.  We did not explain the disconnect billing appropriately on the initial call with the customer.  ALLO has removed the outstanding balance as requested.

      Customer Answer

      Date: 10/12/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ********

    • Initial Complaint

      Date:03/31/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings.


      A subcontractor of Allo Communications installed new cable under our lawn the week of March 13. I don't know the name of the contractor--the contractor didn't communicate with us as landowners AT ALL about the project; no communication before, during or after the digging/installing.


      The subcontractor destroyed approximately 30 square feet of our tall fescue sod in six different areas of our lawn. They left six raised rectangular mounds of dirt with a sparse amount of seed on each mound of dirt. See attached pictures illustrating three of the six rectangular mounds of destroyed tall fescue turf. A one-foot ruler in each photo illustrates an approximation of the sizes. They didn't inform us what type of seed was left but it was presumably bluegrass.


      I called Allo Communications twice during the week of March 20 about my concerns and was told someone would call back to address this problem. No one has called has called after 7 business days. I was told they would call back within 1 to 5 business days.

      I expect the subcontractor or Allo Communications to restore our yard to its condition prior to the project by purchasing and professionally installing tall fescue sod by April 30, 2023, in the six places where turf was destroyed.


      Thank you.

    ALLO Communications is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.