Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a new engine with a warranty for my vehicle and the engine is defective. There is a loud abnormal noise coming from the right side of the engine. I took my vehicle to the auto shop to fix the problem and to no avail was unable to resolve the issues with the motor. I spoke with several people from BluePrint Engines to resolve the situation to no avail.

  Business Response

  Date: 03/03/2025

  In November of 2024 the vehicle owner called our warranty department and reported a noise in the valve train of the engine. Our warranty department spoke with the shop that the vehicle owner took the engine to per our warranty process, that can be found on our webstie. The shop agreed there was a slight noise, but it was pretty quiet to pinpoint which lifter could be the problem. We agreed to send replacement parts and pay for labor. Unfortunately, our parts department did send out the wrong replacement parts, but it was stopped before the shop could put them in. The right ones were sent out, put in and we paid for the labor. The shop agreed that the engine sounded great, and all was good at the end of December 2024/ beginning of January 2025. About a week into January 2025 the vehicle owner called us and reported the same noise after putting a few miles on the engine. The shop looked at it again and said there was no noise of concern, and that the vehicle owner could drive the engine because the noise was normal. At the beginning of February 2025, the vehicle owner had then spoken with our warranty lead and the shop and the shop with our warranty lead and everyone agreed to put some miles on it and check it out in a couple of weeks. On February 14, 2025, we reached out to the vehicle owner to see how things were going. He called us back that day to let us know that noise was definitely better but not perfect but that he wanted to put some more miles on the engine to be absolutely sure. He informed us he'd let us know if he thinks it doesn't get better. We currently have his file set to "Waiting on customer" as that was the last response we have had form the vehicle owner. We are still here and wanting to help if he feels that the engine is not right but have not heard back from him concerning the noise as he had last stated he would do. 

  Business Response

  Date: 03/03/2025

  I apologize, I also forgot to add that we have a call back (our system for checking in with the customer) set for Friday this week that was put on the list on 2.14.2025 just in case we hadn't heard from the customer to check in. 

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 10th, 2020, I purchased an engine for the amount of $******** from Blueprint Engines. It was shipped, and running by November 24, 2020. 10 months later, I noticed the engine oil level would be low after driving approximately 200 miles. This required 1 quart of oil each time to refill. This is excessive and is usually the sign of a worn or faulty engine. I contacted Blueprint Engines via phone around late 2021, early 2022 to rectify the issue since it was within their 30 month/50k mile warranty period. The warranty representative, Ken *******, had me follow their procedure to diagnose the cause. He had me perform numerous tests and repairs, to no avail. Once it was deemed the problem could not be rectified after months of trial and error, he finally agreed to approve to have the engine sent back to their facility so they could diagnose and recondition it. I removed the engine from the vehicle, and it was shipped back to Blueprint on April 8th, 2022. It was then inspected, and I was notified by Ken that the intake manifold gasket was supposedly not installed correctly and that could have been the cause. Regardless, they installed a new gasket and the manifold for me, and the engine was reconditioned/shipped back to me. I received and installed the engine again by May 19th, 2022. Even after the reconditioning, the issue was still present. I notified Ken of the situation, and he made me follow warranty protocol again. In July 2022, Ken agreed to have shops perform diagnosis this time. After many months and repairs later, the issue was still present by the end of 2022. I finally demanded a refund on January 14, 2023 and threatened to sue if he would not refund me. Ken proposed one last diagnosis at a shop and depending what was found, stated he would take the engine back again for inspection and would be open to a refund if at fault. The shop didn't find the fault and the engine was sent back on March 21st, 2023. Today, Ken denied ever speaking of a refund.