Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new engine from blueprint engines and have had an oil consumption issue that I was in contact with representative Ken Hervert about and I have been trying to contact blueprint again since I haven't heard anything since March 31st 2025. I have called multiple times and emailed again with no success. The oil consumption issue is 1/2 quart per 200 miles roughly which is more than their acceptable limit of 1/2 quart per 1000 miles.

  Business Response

  Date: 06/02/2025

  Hello, a warranty was opened on 6.3.2024 for oil consumption with our warranty team. The same day we asked for some verification of the diagnosis. Standard procedure per our warranty policy, which can be found online at blueprintengines.com and is printed and comes with each engine. Attempts to reach the customer on 6.5.2024; 6.18.2024; 6.27.2024 with no answer from the customer. On 1.7.2025 the customer did reach out again about the issue saying that he was still experiencing the same issue. On 1.7.2025 we asked for the same verification of the diagnosis to be performed that also had been asked for on 6.3.2024. Our warranty department also tried calling the customer on 1.7.2025 without answer. We did receive an email from the customer on 1.7.2025 after the phone call and an email follow up from our team. In that follow up, the customer told us that it was his fault and he was going to make adjustments. We told him we'd follow up with him in a month since the customer let us know it would be sometime before he could check the bolts we asked him to check, just to make sure everything was truly ok. On 2.3.2025 we reached out to follow up with the customer via email. On 2.11.2025; 2.18.2025; 2.24.2025 our warranty department attempted to call the customer with not response. The warranty file was closed for lack of customer response. On 3.31.2025 the customer emailed back in apologizing for the lack of response. We responded to the customer's question on 3.31.2025. On 5.14.2025 the customer called back in and reported the issue was not resolved. On 5.21.2025 customer called in to follow up. On 5.22.2025 we tried to follow up with the customer via phone but the call was dropped. Called him again and was able to go over concerns. We tried reaching out for follow up on 5.30.2025 to the customer with no answer, left him a voicemail asking for him to reach back out to us. We are eagerly waiting by to help resolve the issue. 

  Business Response

  Date: 06/02/2025

  Hello, we document everything on the customer's files, and we record phone calls for quality. We also tag all of our calls with reasons (incoming or outgoing). We have record of numerous attempts on both sides to reach one another. We will continue to support the customer in the best way we can via phone, email, or text if the customer wishes to do so. Just because a file is closed, does not mean that we are finished with the customer, it means we have not heard from the customer, and we promptly opened the file when we heard from this customer again. It is just a process not to have 100s of files open with no resolve. We are committed to helping the customer find a resolution and have spoke with them as recently as this morning and will continue to do so until their concern is addressed.  

  Customer Answer

  Date: 06/03/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a new engine with a warranty for my vehicle and the engine is defective. There is a loud abnormal noise coming from the right side of the engine. I took my vehicle to the auto shop to fix the problem and to no avail was unable to resolve the issues with the motor. I spoke with several people from BluePrint Engines to resolve the situation to no avail.

  Business Response

  Date: 03/03/2025

  In November of 2024 the vehicle owner called our warranty department and reported a noise in the valve train of the engine. Our warranty department spoke with the shop that the vehicle owner took the engine to per our warranty process, that can be found on our webstie. The shop agreed there was a slight noise, but it was pretty quiet to pinpoint which lifter could be the problem. We agreed to send replacement parts and pay for labor. Unfortunately, our parts department did send out the wrong replacement parts, but it was stopped before the shop could put them in. The right ones were sent out, put in and we paid for the labor. The shop agreed that the engine sounded great, and all was good at the end of December 2024/ beginning of January 2025. About a week into January 2025 the vehicle owner called us and reported the same noise after putting a few miles on the engine. The shop looked at it again and said there was no noise of concern, and that the vehicle owner could drive the engine because the noise was normal. At the beginning of February 2025, the vehicle owner had then spoken with our warranty lead and the shop and the shop with our warranty lead and everyone agreed to put some miles on it and check it out in a couple of weeks. On February 14, 2025, we reached out to the vehicle owner to see how things were going. He called us back that day to let us know that noise was definitely better but not perfect but that he wanted to put some more miles on the engine to be absolutely sure. He informed us he'd let us know if he thinks it doesn't get better. We currently have his file set to "Waiting on customer" as that was the last response we have had form the vehicle owner. We are still here and wanting to help if he feels that the engine is not right but have not heard back from him concerning the noise as he had last stated he would do. 

  Business Response

  Date: 03/03/2025

  I apologize, I also forgot to add that we have a call back (our system for checking in with the customer) set for Friday this week that was put on the list on 2.14.2025 just in case we hadn't heard from the customer to check in. 

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 10th, 2020, I purchased an engine for the amount of $******** from Blueprint Engines. It was shipped, and running by November 24, 2020. 10 months later, I noticed the engine oil level would be low after driving approximately 200 miles. This required 1 quart of oil each time to refill. This is excessive and is usually the sign of a worn or faulty engine. I contacted Blueprint Engines via phone around late 2021, early 2022 to rectify the issue since it was within their 30 month/50k mile warranty period. The warranty representative, Ken *******, had me follow their procedure to diagnose the cause. He had me perform numerous tests and repairs, to no avail. Once it was deemed the problem could not be rectified after months of trial and error, he finally agreed to approve to have the engine sent back to their facility so they could diagnose and recondition it. I removed the engine from the vehicle, and it was shipped back to Blueprint on April 8th, 2022. It was then inspected, and I was notified by Ken that the intake manifold gasket was supposedly not installed correctly and that could have been the cause. Regardless, they installed a new gasket and the manifold for me, and the engine was reconditioned/shipped back to me. I received and installed the engine again by May 19th, 2022. Even after the reconditioning, the issue was still present. I notified Ken of the situation, and he made me follow warranty protocol again. In July 2022, Ken agreed to have shops perform diagnosis this time. After many months and repairs later, the issue was still present by the end of 2022. I finally demanded a refund on January 14, 2023 and threatened to sue if he would not refund me. Ken proposed one last diagnosis at a shop and depending what was found, stated he would take the engine back again for inspection and would be open to a refund if at fault. The shop didn't find the fault and the engine was sent back on March 21st, 2023. Today, Ken denied ever speaking of a refund.