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Business Profile

Hotels

Super 8 by Wyndham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We checked into the Super 8 where we had made reservations. We are aware that they have a no-refund policy for canceling a reservation, however, we did not cancel! When we arrived, the “window” where we checked in was not very clean. We went to our room, and it was disgusting as you can see from the pictures. These are pictures of the bedding that I have attached. The bathroom was filthy, and there was an old container of sour cream in the little refrigerator. We were afraid to sit down let alone sleep in the filthy bedding. When we told the “gentleman” at the “window” that we could not stay there. He insisted on showing my husband another room while I went outside to wait. When my husband came outside, he said he was shown another room and when they opened the curtains on the window the window was broken out. We left. We were told, “I didn’t run your card yet, I promise”. We disputed the charge on our Wyndham rewards credit card. We were told that because they do not issue refunds for cancellations we could not be reimbursed! We actually contacted Wyndham that same day with no results! We did NOT cancel. Next, I am contacting the Nebraska Department of Health! I have also sent pictures to Wyndam thinking we were doing them a favor since Super 8 is a Wyndam hotel. Evidently their standards were met. Seriously….would you have stayed there?

Super 8 by Wyndham is NOT a BBB Accredited Business.

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