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Business Profile

Womens Clothing

The Buckle, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for The Buckle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Buckle, Inc. has 92 locations, listed below.

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had change my address before I made an online purchase and then did the purchase. Onky to find out they sent it my previous address. I contacted them right away to have them change it. I received an email saying they couldn't. It was shipped using *****. ***** in the past has failed more than got it right. I then tried to have it sent through ***** to the correct address was informed I couldn't due to shipper restrictions. I then asked for it to be held and again I received the same response. I then contacted the apartment complex and asked the manager for them to get when it was delivered. They said they would. It supposedly was delivered the Friday of the Labor Day weekend. I tired contacting the apartment complex no reply. I had to wait until Tuesday to go over there due to office closed. I was a work and had to work a long day due to the holiday. So on Tuesday I got ahold of the apartment complex who informed me there was no package. I then went home and called the buckle and explained the situation. Several times I was put on hold only in the end to be told that they wouldn't refund me any money ************************** His name was either Dalton or Dillion. He also kept informing me to call the police, even after I explained everything. Now I a, stuck with a bill for an item I don't have and no way to find out ***** in the past has not been successful in recover.

      Business Response

      Date: 10/14/2022

      Business Response /* (1000, 5, 2022/09/20) */
      Guest selected the wrong address during checkout as the package was delivered and reported not received. As a one time courtesy, we filed a claim with the carrier and processed a full refund back to the guest's account. Guest agreed to our terms of returning the merchandise if it is later received at a different date.


      Consumer Response /* (2000, 7, 2022/09/20) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I am getting a refund

    • Initial Complaint

      Date:09/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidently sent ordered clothes to an old address. When i tried to get help with changing the address on the order, i was hung up on twice. Then i just decided to close my card account which should have stopped the purchase when i closed my account. So now they are sending clothes to my old address where i can not recover them from. So im out *** dollars with no close because their customer service ************ could not help me.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/09/13) */
      Order was placed by Brian using an old address. When he contacted our Guest Services department on 9.9.22, we did process a return to shipper on the package and let him know we will reship to his current address as a courtesy. Once we receive the package to our home office we will contact Brian to let him know we are reshipping to his current address.

    The Buckle, Inc. is NOT a BBB Accredited Business.

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