Complaints

This profile includes complaints for Securities America Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Securities America Financial Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Securities America Financial Corporation

  12325 Port Grace Blvd La Vista, NE 68128-8204

• 

  Securities America Financial Corporation

  PO Box 460001 Papillion, NE 68046-0001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive statements regularly for my dead parents. This company refuses to stop sending statements to my address and also refuses to tell me who the beneficiary is of the accounts so that they can be transferred. At a minimum, they need to stop sending statements to both ******* ****** * ***** *****r. and if they would say who the beneficiaries are that would be even better. I've submitted their death certificates so that should have that on file. I have asked in writing to stop contacting me and the post office is also trying to stop mail but it keeps showing up.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It’s an NFS securities account with Securities of America. I have been in contact with the Agent Debra ******** whose number is listed on this form. After losing all my investments, she continues send a statement with * ***** it. I have asked her to close this account out , give me a customer service number to see where my investments went. She never responds and there is not a current/ customer service number on the statements. I’m not exactly sure how this person has a securities trading license. She needs to be investigated, as well as the companies she trades with. It’s a scam.

  Business Response

  Date: 04/03/2023

  March 31, 2023
  
  
  
  Susan ********
  *** **** ***
  ******* ***** ** *****
  
  
  Re:       Better
  Business Bureau ID No. ********
  Securities America Case
  No. **********
  Brokerage Account No.
  ********* *** ***
  
  
  Dear Ms. ********:
  
  This letter is in
  response to the complaint regarding the service you have received from Securities
  America, Inc. (“Securities America” or “Firm”) Financial Professional Debra
  ******** that you submitted to the Better Business Bureau (“BBB”). The BBB
  forwarded your complaint to us for investigation and response. We appreciate
  the opportunity to address your concerns.
  
  You allege that Ms.
  ******** lost the money invested in the above referenced account (the
  “Account”), yet she continues to send you Account statements that reflect a
  balance of *** *****. You have asked Ms. ******** to close the Account, and to
  date it remains open. You request that the Account be closed, and Ms. ******** and
  Securities America be investigated because “it’s a scam.”
  
  Our records show
  the Account activity as follows:
  
  July 3, 2006: you transferred ****** shares of ******** *** ******* ******** Fund class * shares (“*****”) and $***** to the Account
  April 12, 2007: you sold ***** of the ***** shares
  December 31, 2012: ****** ***** shares converted to ****** ******** *** ******* ******** Fund class * shares (“*****”)
  March 1, 2013: you sold ****** shares of *****
  January 25, 2021: you completed a Premiere Select IRA One-Time Distribution Request Form directing a premature withdrawal of the full Account be sent to you via check to your name and address of record
  February 24, 2021: check in the amount of $******** was issued in your name and mailed to your address of record
  February 26, 2021: ******** dividend received in the Account
  February 26, 2023: Account closed
  
  We have no
  records indicating the check issued in 2021 was returned. Ms. ******** has also
  said she is not aware of any problems with the check. In addition, she stated that
  she did not know you were still receiving statements for the Account and
  apologizes for any inconvenience. Securities
  America strives to provide excellent customer service to its clients. We regret
  if we fell short in this instance and offer our sincere apology.
  
  If you did not
  receive the check, please contact the Firm at your earliest convenience at
  ***** ********. Your February 2023 statement shows a zero balance; and therefore,
  you should not expect to receive any additional statements. Based on the
  foregoing, we are unable to substantiate allegations of loss. We
  trust that this matter has been resolved to your satisfaction. We thank you for
  your past business and wish you the best going forward. If you have any
  questions or concerns, please do not hesitate to contact me at ***** ********.
  
  Regards,
  Jennifer ** ****
  Compliance Officer
  
  cc: BBB