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Business Profile

Heating and Air Conditioning

Fred's Heating and Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started install on a new Hvac systems and has not come back to finish. The new system is not working right because of a sensor not installed yet. Called many times and do not get any answers when the will come back out.

    Business Response

    Date: 06/07/2023

    We have been in contact with the customer and his wife and our electrician is going to run new wire, as promised, soon.  With the new wire run for the heat pump we will then add the OD sensor for heat pump, change out panels damaged during shipping, and complete start-up.  Keep in mind no money has changed hands for this installation and we will deliver as promised.  

  • Initial Complaint

    Date:02/06/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fred's has ignored several requests to delete their business reminders emails from being sent to me. This goes back to August 10, 2022, and on November 10, suggested that a BBB report would be filed if it continued. Feb 6 is their latest. Please ask them to stop. I'll be glad to forward the email requests that were forwarded to them, but can't figure out how to do it with the BBB app.

    Jack *******

    Business Response

    Date: 02/07/2023

    We have removed the customer from our maintenance agreement list. These are auto generated reminders for folks that have pre-paid for our maintenance plan. Sorry for the inconvenience.

    Customer Answer

    Date: 02/08/2023

    (The consumer indicated he/she ACCEPTED the response from the business.)

    It speaks volumes that only AFTER a BBB complaint is lodged that all of a sudden they're going to play nice.



    Why did they not agree earlier to the multiple previous kindly requests? My advice? Find someone else.

Fred's Heating and Air is BBB Accredited.

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