Reviews

Review Details

• Review fromKyle O

  Date: 10/08/2024

  1 star
  Worst home builder ever run away!!!!!
  As fast as you can they are full of crap and can’t wait to screw you over!!!!

• Review fromTJW

  Date: 05/16/2024

  1 star
  Legacy does NOT stand behind their work.
  
  We have been in our home for 2 years. They give you a 1 year warranty on everything then a 10 year extended warranty on structural ONLY.
  At 2 years the stone veneer is falling off - I DON'T mean 1 or 2 rocks. I mean the whole rock veneer wall is pulling off the foundation and Legacy won't do anything about it. It is obviously a workmanship issue. Stone veneer should NOT be pulling off the foundation. It was NOT properly fastened to the foundation. The veneer wall is 38 feet long by 7 feet tall and whole thing is coming off the foundation. Legacy just says "call the extended warranty company", well they won't do anything about it either because it is not structural.
  This will cost over $10K to replace.
  
  Thanks Legacy, for NOT standing behind your work!
  

• Review fromLisa M

  Date: 10/06/2023

  1 star
  When we moved in May 19, 2023, NONE of the stuff that we agreed upon in our closing agreement was done. What was supposed to be an exciting experience & fresh start for us, has been nothing short of a nightmare. The day we moved in to our new construction home there was feces in one toilet, urine on another toilet, dead bugs in the shower, drywall in the carpet & drywall dust all over. Since then we have been dealing with drainage issues under our deck. We have had standing water, literally since we moved in. Thomas in warranty has been out twice, 8/7/23 & 9/20/23, both times there was standing water. He literally saw it. And they are refusing to do anything about it. We have had the sprinkler capped, we had another sprinkler moved, and there’s still water under our deck. they are STILL refusing to do anything. In one email they’re telling us it’s the sprinklers, the next they’re telling us there shouldn’t be any standing water 48? hours after it rains. It’s been standing for 139 days. Our deck is pulled away from our house by at least 2” & leaning to the east. The posts are warped and are sinking due to all the standing water & soft ground. Our retaining wall under our deck was not grade level & was not retaining water, hence more reason for the standing water under our deck. They are refusing to fix that. These are issues that could cause huge problems down the road. If this drainage does not get corrected and soon we could be looking at serious foundation problems. We have done everything they have asked us to do, along with sending pictures and documenting everything.
  they are supposed to fix the deck 10/10/23 however, until the drainage issue gets resolved. The posts are going to continue to sink.
  They do not live up to their warranty!

• Review frommaricela s

  Date: 07/31/2023

  1 star
  I purchased new home with legacy in 2022. I had my 1 year review done and till this date I have not recieved a response from legacy when they are going to fix sidewalk. Thomas did come out and also agreed that the side walk had to be replaced under warranty. Noticed couple months after moving in a crack and sinking and still waiting to be fixed. All of the cement from the entry, garge is already pitted after power washed. Also have spoke with a real estate agent Melissa G***** regarding my concerns with issure not being fixed, that was couple months and also have not heard back from her or anyone with Legacy warranty review. I have sent multiple pictures with problems that need to be fixed they only fixed simple minor jobs but not the major one. I would not buy again from legacy homes, I would give zero stars. Not happy with them at all. I see many people with same complaints and nothing done only giving customers excuses.

• Review fromRaja A

  Date: 07/13/2023

  1 star
  I am Raja purchased a legacy homes house on may 1st on the very next day I did a power wash and noticed my drive way have cracks more that 4 areas are cracked and looked very worst the warranty guy is so cool about it he says it’s still looks ok we will not cover or replace the crack area (I saw few new house which had less crack they replaced before selling) which is totally and unacceptable I even spoke to project manager in the area he didn’t help anything and no way to reach the next level people the warranty guy says what ever I ask it doesn’t cover under warranty why should I accept a drive way which has cracks and they sold that house to me and my realtor is no longer working for legacy, hope BBB can help me to reach next level people
  My grass is keep on dying I reached legacy and they sent a team the guy did some seeding that damaged my grass more legacy is so warranty guy is so cool about it he says it’s my responsibility to take care the edges are not filled properly and everything died
  My 2nd level have lot of places with crinky sound due to uneven wood and we couldn’t sleep during night time and it’s very scary when we walk late nights for that warrant guy is like we will take care at 11 month does that mean for 10 more month I need sleep with this sound
  It’s been 1 month my vents had lot of dust the warranty guy is so cool about it he said he spoke to his boss and waiting for cleaning company to replay no mercy even I said I am not using those vents even at this hot temperature as they are not clean and I have a baby 9 months
  I would not recommend anyone buying legacy no contact to call them all is warranty email
  I wish someone higher that warranty team call me or so call boss call me to sort this issue and this is completely unacceptable depending on 1 guy for all issues
  SOD/Sprinkler team don’t even call me they show up on property and do their work don’t even clean my drive way and leave, no one cleared about it I cleaned myself
  Thanks
  Raja

• Review fromAlexus E

  Date: 06/07/2023

  1 star
  We moved in Feb 2023. Two days later we had a leak. Had to cut open the ceiling. I had to call the drywall people myself to see when they were going to finish the ceiling. The superintendent at that time Trevor who is no longer there said they didn’t have a lot of houses to finish from winter. We needed sprinklers, sod, sidewalk & foundation painted. Nothing happened in March or April. Finally in May we got sidewalk after asking about it. Apparently the sewer main needed adjusted. Finally got a grade and they did a crappy job with big rocks & mortar left over. The sprinkler people didn’t give the best experience either. They left dirt all over the sidewalk & driveway. No checking in whatsoever. Sod was going to try to be today (6/7/2023). They didn’t show up. The new superintendent I saw last week said sod people are behind because of “all the rain” we’ve had. We’re in a drought so I’m not sure how they’re behind. In regards to the foundation being painted, he told me their exterior painters are lazy and I’d have better luck doing it myself. I’m sorry but this is all ESCROW stuff that needs done they made with the BANK. By 6/1/2023 and it’s 6/7/2023. I don’t know why they have a escrow agreement if they can’t meet deadlines and we got nothing back for it. I want money back. This is ridiculous. We’ve paid for a fence, but that can’t even get put in b/c they can’t get stuff finished. Communication after you move in is terrible. Rumor has it also they’re behind paying subs so they subs aren’t in any hurry to get things done. To make it better, we’re a house on the corner when you go into a neighbor and it looks like crap.

• Review fromPatrick M

  Date: 03/12/2023

  1 star
  Had a new Legacy home built in 2022. As of 2023, my closet shelves have collapsed due to NOT be attached to the studs. The the screws were attached 1-2” away from the studs with no to little support. We have to replace all shelves in every closet, pantry, coat closet, bathroom closet, bedroom closet, etc…
  Additionally, Legacy Homes put in a plug for an OVEN Range in the laundry room which we had to replace as it shorted out our dryer.
  All the back fill is now sinking and our patio is also sinking which I will have to either be mud jacked or replaced.
  I can go on and on, but makes me angry just thinking about the negligence of this builder!!
  Legacy Homes, in my opinion doesn’t take pride in their homes or builders and in the end, THE CUSTOMER GETS SCREWED!!
  I highly recommend that you look for another home builder!!