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Business Profile

Home Builders

The Home Company
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved into our new home Dec 2022. We came to do our week walk through. Upon our walk through we marked our issues. Gouges in trim, paint issues etc. The Home Company called us to move up our closing date due to a winter storm coming. We closed on our old home our new home and did our final walk through all in the same day at their request. The paint issues were completed. Once we moved in we realized not ONE of the other issues were fixed. We found more items: paint on top of the microwave, a nail sticking out of the trim, spindles that the bottom were not fixed/glued down. Today was our 60 day walk through and we were told because we did not bring these issues up during our rushed closing they wouldn’t fix them.

    So because we didn’t get on the counter and check the top of our microwave or get on our hands and knees to see the gouges in our trim were fixed or pull on the bottom of all our spindles that it’s too bad? We have a nail sticking out of the trim that my daughter could run into. This is unacceptable. We paid over $******* for them not to fix there SLOPPY work.

    I would never recommend them to anyone.. sloppy work.

    Business Response

    Date: 05/01/2023

    I have reached out to Renee, and we are setting up a time to meet at her home.  I copied *************** to my email to her.  Let me know if you have any other concerns.  *******************************

    Business Response

    Date: 05/03/2023

    The business responded with:

     

    I have reached out to Renee, and we are setting up a time to meet at her home.  I copied *************** to my email to her.  Let me know if you have any other concerns.  *******************************

    Customer Answer

    Date: 05/12/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Renee ***

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