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Business Profile

Portable Storage Units

PODS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PODS told me that they could deliver my container to the location that I am moving to. After I loaded my belongings in the pod and paid for the move, they told me that they could not deliver to my location. No apology, no refund. As if moving is not stressful enough, beware of this bait and switch scam!

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Damage was done to the driveway when the driver came to pick up the empty pods container after our move. Despite having an apparatus to lift and move the pod to the truck it seems the pod was dragged along the pavement which gouged out the surface. The apparatus hit the raised edge on the side of the driveway and dragged so that the side gravel was gouged out and the pavement collapsed. Customer service told me I would be contacted to upload photos yet two days later I received an email stating that the claim was resolved with them finding no wrong doing. I was never able to submit photos and nobody came to the house to assess the damage. The driver who delivered the heavy packed pod container did zero damage… the driver who picked up the empty container caused significant damage.

    Business Response

    Date: 09/22/2023

    These pictures of damage are to a driveway in *********** **.  This office only handles deliveries in Omaha, NE area.  Further, this is a corporate customer so the complaint needs to be directed towards the corporate offices.  Our company had nothing to do with this incident.

PODS is NOT a BBB Accredited Business.

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