We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Steve's Body & Mechanical Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Steve's Body & Mechanical Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Steve's Body & Mechanical Repair has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed in January 8th, 2022 and returned to me August 16th, 2022. There was a large list of things to be serviced: engine swap, brake pads, wiper blades, entire washer system, tire rotation, air filter replacement , all fluid swap and an O2 sensor. After putting more than half the payment down, I was promised it would be done in two weeks after January 17. I was offered a loaner vehicle, as per usual businesses and no signed contract, no mileage limit was enforced and only had possession of the loaner for 6 months. Each time I went in, we discussed why it was taking so long, what I can do to move the process along included getting it towed elsewhere. I was refused access to my car, wasn't able to get it out, nor given an exact completion date. I offered to watch his children so he could specifically work on my vehicle so I could get it back as soon as possible. I then watched his children a total of 276 hours and we agreed to swapping labor for hours watching the kids to help us both out. On August 16 2022, I was presented with still a bill due of $**** to them. I then gave them documentation for hours watching his children and to let me know if we had further business period as I was willing to take a wash. August 19, 2022, I was messaged by the shop owner's wife that I still had a due balance of $****, I had to also then pay for the miles put on the loaner and a $*** discount was sufficient for me to lose 7.5 months of work, the loaner couldn't highway drive, no out of town use, had no air bags, couldn't drive at night and at any moment could be taken back as it was a loaner. I brought my car into another shop August 17, 2022, as the drain plug wasn't in so oil was leaking everywhere, the tires were set at 56psi, the entirety of the original list wasn't completed and now I am 7 months out of my 12 month warranty for my refurbished engine.

    Steve's Body & Mechanical Repair is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.