Complaints

This profile includes complaints for Asuta Health LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Asuta Health LLC

  3540 Village Dr Ste 200 Lincoln, NE 68516

• 

  Asuta Health LLC

  Address: 6511 W 119th St Leawood, KS 66209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) As part of Asuta Health paperwork that I signed to continue neuropathy therapy in the 1st part of May 2024. The form said, "I fully understand that Enhanced Patient Financing, Inc. may be sending my credit request to more than one company such as (but not limited to) Banks, Finance Companies, Credit Card Issuers, and other such companies for loan approval consideration." Later I found out I wasn't getting a loan but a credit card. 2) Asuta Health contacted ********* **** for a credit check (**********) for me for $20,000. I did not authorize (sign) for such amount. A few days later I received a declination letter. I took that letter to Asuta Health to show them. They grabbed my letter and said, "We will get it pushed through" and they did. The amount for the therapy is $16,494.00 at $438 monthly payments. The full amount at the end would be around $27,000. 3) I knew with my minimal monthly pay there is no way I would or should get approved. I even checked with my on bank. Even the credit cards I have at most give me $3,000 to $5,000 limit. 4) I worked hard to get my credit score up to about 760, ********* **** never used my income. And more! I am a winter Texan and live in Lincoln NE in the summer for 6 months.

  Business Response

  Date: 02/10/2025

  ** ******* also filed 2 disputes with **** ******, which were both closed in favor of Asuta Health. It was determined through documentation and reports that we had done everything correctly so the finance company did not credit the patient back. This was done multiple times as stated. 
  The patient was educated of everything when signing up for care. When financing with **** ****** we asked for 17,000 in the beginning which was denied. We told her she would get a denial letter, she knew that before leaving the office. We asked **** ****** for a smaller amount, which was approved. We then asked for a credit line increase and that was approved. We aren't sure why they will approve that way and not the max amount from the beginning. 
  The patient had no complaints about care while she was coming in the office. She waited until she had completed all of her care and then asked for a refund. 
  We have all the documentation needed and the patient was educated on everything she signed up for. 
  If you have any other questions please let me know. 

  Business Response

  Date: 02/13/2025

  Thank you for bringing this matter to our attention. We have reviewed the complaint submitted by ** ******* and wish to provide clarification and supporting documentation.
  

  Disputes Filed:
  ** ******* filed two disputes: one in October and the other in December. The dispute filed in October was expired due to a lack of response from ** ******* within the required timeframe. The December dispute was closed because we have complete documentation that shows the patient was fully aware of the terms she was agreeing to when signing up for our services.
  Complaint Filed with ********* ****:
  Regarding the complaint filed with ********* ****, we understand that patients are often advised by customer service representatives to file complaints if they express concerns or issues. This is standard protocol for customer service teams.
  

  Financing and Consent:
  ** ******* expressed a desire to proceed with care but could not afford to pay the full amount upfront. We offered financing options and discussed various plans with her. ** ******* chose a plan that included office care, and she was made fully aware that the total price for services would be $16,204.00. She provided her consent to explore financing, signed all required documents, and was presented with financing receipts that were also signed by her.
  Loan Approval and Financial Plan Documents:
  In reference to the loan approval, the signature on the loan application indicates B. Roberts’ explicit permission to check financing options on her behalf. Attached, you will find the financing plan, which ** ******* signed, confirming her agreement. Additionally, the **** ****** receipt she provided further confirms that she understood the total amount financed and the specific plan she selected.
  

  Documentation and Education:
  At every step, we ensured ** ******* was properly educated about the financing process and was fully aware of what she was committing to. All relevant documentation, including approval signatures and consent forms, has been retained for our records and can be provided upon request.
  

  We trust that this response addresses the concerns raised in the complaint. If you require any further information or clarification, please don’t hesitate to contact us.

  Customer Answer

  Date: 02/18/2025

   am rejecting this response from Asuta Health as of February 10, 2025:   Austa Health said I filed 2 disputes with **** ******.  

  ******* Reply - No not true.  ********* **** suggested I could file a complaint with them, which was a crazy thing for me to do.  The very same company that approved my 'loan approval', which ended up being a credit card called **** ******.  The person from Asuta Health 1) did not address the attachments I sent, 2) Asuta Health did not explain why they did a credit check on me for $20,000 which I did not authorize 3) How can ********* **** approve $16,204.00 'loan' on credit score alone?  Credit scores do not prove you can make payments.   Where is ********* ****’s proof that I can make (afford) such payments on my credit score alone.   I cannot get an approved credit limit over $5,000.00.  When a person has a health issues and told Austa Health can give you relief, I was (and many others) in lala land.  But I knew with my limited income that there is no way I could not or would not get approved. Austa Health 'pushed' it through anyway. Austra Health comes across as squeaky clean, they dotted their i's and crossed their t's and smiling the whole time. Deception at its finest!

  1st rebuttal from Asuta Health – Feb 10, 2025 with my statement on each.

  ** ******* also filed 2 disputes with **** ******, which were both closed in favor of Asuta Health.   No, ********* **** said I could file a complaint through them – Crazy me fell for it.-Twice!

   It was determined through documentation and reports that we had done everything correctly so the finance company did not credit the patient back. – Apparently not!

  This was done multiple times as stated. – What was done multiple times? Shoulding unsuspecting patients with health issues a fix at a cost the patient really can’t afford.

  The patient was educated of everything when signing up for care.- No not educated. The office person read through paperwork and told to sign here, sign here, sign here etc. A bit of guilt from office person when I hesitated or seemed a bit confused about a form, told in a rush manner that I was not able to grasp everything. I told their office person that I’m dyslexic.  That didn’t seem to matter to her, just get through all the paperwork before the work day ended. 

  When financing with **** ****** we asked for 17,000 in the beginning which was denied. So not true, never $17,000.  ********* **** told me it was $20,000, more than three times. Plus I did not give Austa Health permission to credit check for $20,000.  Not even close to the $16,204 as noted on the signed  Ultimate Relief Care Financial Plan form.

  We told her she would get a denial letter, she knew that before leaving the office. - No that was never said to me because I did not sign any form to authorize $20,000.

  We asked **** ****** for a smaller amount, which was approved. – Why did Autra Health asked ********* **** ask my credit of $20,000.  What was ********* ****’s criteria ratio for what income would work with what amount Austa Health would ask for, for their patient.

  We then asked for a credit line increase and that was approved. – Not true! That does not even make sense. The statement from above by Austa Health said they asked for a smaller amount. This statement says credit line increase. So which is it smaller amount or credit line increase?   Austra Health first asked for credit of $20,000 (which I did not authorize). And it was denied credit.  Then they asked to increase credit line, that just doesn’t make any sense. The office person at Austa Health told me she did ask for $20,000 credit line (after the fact) and it was declined.  On the same day and within minutes for $20,000 credit line getting denied she tried for $16,204.

  We aren't sure why they will approve that way and not the max amount from the beginning. I don’t understand this comment.

  The patient had no complaints about care while she was coming in the office. I’m the silent type. Of course, that’s true. I had no complaints about therapy (care).  

  She waited until she had completed all of her care and then asked for a refund. It was timing.  We are Winter Texans and it was time for us to head South as we have done over the past 10 winters.  I told Asuta Health office people in the beginning about being Winter Texan.

   

  We have all the documentation needed and the patient was educated on everything she signed up for.  ‘Educated’ No, there were no classes to get educated.  I was told this form is for this and this form is for this…That’s not educated…

   

  One attachment - heading says "Disputed amount".  Not sure how to read it without dollar sign and coma. 1752.0000 -  I'm reading it as $1,752.00. Should be $16,204.00.  But what do I know - haha

  
  

  Thank you soooo much for your assistance,

  ***** *******

  
  

  
  

  Be willing to move your feet, when you ask the Lord to guide your footsteps!

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking possible treatment and when they showed me the price I was shocked! So they showed me a few different credit options and I asked the interest rate on them and it was between 21% and 28% and when I heard this I said I would contact my credit union and check the rate with them. About 3 days later a credit card with ********** showed up in the mail with a $16,000 credit limit on it. At no time did I ask for this or give Asuta health permission to apply for this nor did I sign anything. I closed that account but they told me it would take 30 - 60 days for them to approve it! I am afraid this will ding my credit rating and they shouldn’t be allowed to do this to anyone else. Also I did not accept any treatment plan by them due to the price!

  Business Response

  Date: 04/15/2024

  Hello, 

  I am sorry it has taken me a bit to get back to you. They did have severe neuropathy and we presented them a plan in which we could help them. When going over options, the patient did consent to checking credit to see what an affordable monthly payment would be, otherwise we wouldn't have done so. The patient was in the room answering questions for the credit report obtained. We use care credit, which can confuse patients because they send a card after approval so patients are sometimes surprised thinking they applied for your generic credit card, which is not the case. 

  We see hundreds of patients a month that go through this same process and all are asked if they would like to run a check on credit to see what's available. It is only then, that anything is checked. We can't run without the patient providing personal information such as: their social security number, mortgage loan/rent amount, gross household income, etc... They are giving verbal confirmation by giving all the required info to get estimated monthly payments for the loan amount.

  All of this was explained to ***** ********. The patient was very dissatisfied with the fact that insurance didn't contribute, but that is out of our control. 

  Please let me know if you need additional information.