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Business Profile

Clinic

Women's Clinic of Lincoln, P.C.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve gone to the Women’s Clinic for several years. Back in February of 2024 I received a letter stating that when I make my next appointment that I needed to check with them to see if I was still in network with my insurance. I call to make my March 2024 appointment, I asked to make sure I was still “in network”. I read all the information off my insurance card and was told I was in network, so I scheduled my March appointment.
    I get a call from someone to reschedule my appointment for a week later in March 2024.
    When I arrived at the appointment I was asked for my insurance card and the receptionist took a copy of it.
    I get a copy of my EOB on 5/6/2024 stating that I was “out of network”
    I called and talked with billing, I was told I need to talk with the office manager.
    I talked with the office manager and she was going to check into the wording. Not sure what she was talking about, the wording is “out of network” she was supposed to call me back. I have not heard from anyone in regards to the mistake they made. If knew they were “out of network” I would have gone somewhere else. They are also charging me for lab fee - don’t know what these are for.

    Business Response

    Date: 06/13/2024

    Thank you for forwarding me this email.  Sorry I just received this email from BBB and this is the first one we have received.    I apologize but our clinic emails have changed as of 3/1/24.  We definitely want to resolve this concern for this patient.  I will reconnect with his patient. 

    ***** ****

    Customer Answer

    Date: 06/24/2024

    Code ID: ************** received a letter stating that I would be contacted by the Women’s Clinic within 10 days. I’ve not heard from them.

Women's Clinic of Lincoln, P.C. is NOT a BBB Accredited Business.

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