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Business Profile

Cocktail Bar

Cappy's Hot Spot Bar & Grill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cocktail Bar.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/19/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to cappys 01/18/2025 around 630 for a birthday party for a close friend no one was there so we were going to ask for a table and one of the people that was there with me and my boyfriend had autism the people in cappys did not want to talk to him and would only talk to me and my boyfriend that was the first thing I noticed after we got the table the group showed up about 15 minutes later the waitress finally came over to get drink orders and talked to ***** the birthday person he ordered some beers so she asked to id everyone didn't even end up but when she went for my id I was honest and said I forgot it at home and told her I don't drink beer anyways and she called me sketch which ok whatever I'm not drinking nor want to anyways even though I'm all but 24 years old she then did not want to take anyone else's order except mine my boyfriend his basketball coach from special Olympics drink order and ignored everyone else that had obvious disabilities. She the disappeared for awhile the cam back for food orders and once again did the same thing she did with drink orders after she was done with that we sat for awhile while food was being made when another person showed up and we realized for over a hour another person never got there drink so the person that showed up went to the bar and got it for the person. Everything was going fine till I got up to go vape then security stops me to put a wrist band im honest and say I don't have a id but I'm just eating and drinking water security then goes to bartender that looks at me and says you gotta go I never got to finish my food I had to rudley leave the establishment and go figure more food somewhere else on top of watching them mistreat people with disabilities this is not ok and I don't just want to let this go when it was obvious they didn't want to serve us

    Business Response

    Date: 02/03/2025

    Honestly, I am completely confused about this complaint.  We, at Cappy's, have numerous customers with disabilities who frequent our establishment.  If this actually did happen the way ***** is saying, then I absolutely apologize to her and her entire party.  However, when I showed the online public complaint to my staff members, they were even more surprised than me. I approached each staff member and none of them knew of any incident of this nature.  But, like I said, if it did actually happen, I apologize.  I am not understanding the comment about Cappy's always treating certain people unfairly or rudely.  Cappy's has been involved in hundreds of fundraisers, events, sponsorships, and much more for all types of groups/foundations.  I would personally prefer ***** calls me and talks to me about this situation.  I do not agree with trying to "bash" a business online before you try and resolve the conflict, but that is what this world has come to.  I am more than happy to talk with ***** and work this out.

    Thank you for your time,

    **** ******* ********

    GM Cappy's Hotspot Bar

     

    P.S.   I only received one notification of this complaint although your email said it was the second attempt.

    Customer Answer

    Date: 02/03/2025



    Complaint: ********



    I am rejecting this response because:

    It was a older bartender and a older waitress I have a table full of witnesses so until I can get a formal apology from that waitress and bartender I don't accept



    Sincerely,



    ***** *******

Cappy's Hot Spot Bar & Grill is NOT a BBB Accredited Business.

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