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Business Profile

Commercial Contractors

Manzitto Builders, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was January 12, 2021.
    A $30,000 deposit at the signing of contract with total amount of $471,932.46 paid at closing.
    Manzitto committed to the construction of new residence including the lot.
    The nature of the dispute:
    (1) improper design and installation of HVAC system
    (2) use of roof shingle other than what was designated on contract and required by HOA
    (3) actual completion date months after date in original contract, requiring us an additional move and cost of renting a 2nd residence
    (4) closing and possession was strongly encouraged with promise of escrow account to be established for payment of unfinished features of home
    (5) inability to establish contact with management (specifically all those involved in the terms of original contract) to discuss resolving issues

    Original contract details, photos, and receipts are available if needed.

    Business Response

    Date: 11/21/2023

    In regard to *** ********* complaint details, we agree with the contract date & amount.

    Dispute item 1. the improper design and installation of HVAC system.  Please find the attached approved mechanical inspection by the City of Lincoln.  We have had many discussions and visits with Mr. Hoffman on this topic.  The HVAC system is working, there is not any reason to reinstall the HVAC system.  

    Dispute item 2. use of roof shingle other than what was designated on contract.  A roof shingle was not designated on our contract.  We did not receive any notice from HOA that the shingle was not in compliance.

    Dispute item 3.  actual completion date months after date in  original contract.  Lots of items affect the actual completion date, the Hoffman's did choose to do some change orders/adds to the original plan & those do take additional time to complete.  Our superintendent on this project was in constant contact with the Hoffman's on schedule and advised of any delays that came about.

    Dispute item 4. closing and possession was strongly encouraged.  Yes, the Hoffman's did close on 1/28/2022.

    Dispute item 5.  inability to establish contact with management.  Manzitto strongly disagrees with this statement.  **** ****** communicated frequently via phone with *** ********  *** ******** *** also directly called *** ******* to discuss his concerns at one point.  We can confirm various communication with *** *******.  Manzitto offers a standard one year warranty with its projects, on this particular project we provided service for months after the warranty was expired just to help *** ********* concerns to be addressed.

    Business Response

    Date: 01/05/2024

    This complaint from Mr. Hoffman has previously been responded to and the BBB determined that we had addressed the issues and closed the case.

    From: BBB BBB Serving Nebraska, South Dakota, The Kansas Plains & SW Iowa
    To: Business
    Sent: 12/21/2023
    Subject: BBB complaint has been closed
    *** ********
    Manzitto Builders, Inc.
    **** ****** ** *** ***
    Lincoln NE 68516
    Re: ID # ******** * ***** *******
    Dear *** *********
    Thank you for your cooperation in responding to the above consumer's complaint.
    We forwarded your response to ***** *******. The consumer notified our office that they are not satisfied. BBB
    has determined your company has addressed the issues within the complaint; therefore we have closed this
    case in our files. This matter will appear in your BBB Business Profile as: “Answered - The Business addressed the
    issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the
    consumer as to their satisfaction.”
    The text of your response may be publicly posted on BBB’s website. BBB reserves the right to not post in
    accordance with BBB policy, and we may edit your response to protect privacy rights and to remove
    inappropriate language. In the event the consumer contacts BBB again regarding this issue, we may reach out to
    you to review any new or additional information we've received from the consumer.
    We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future.
    Sincerely,
    Dispute Resolutions
    *********************

     

    Customer Answer

    Date: 01/08/2024

    Manzitto has failed to share or explain why they were allowed to make the building decisions that were made during construction without our knowledge or permission.

    We continue to request Manzitto's consideration and cooperation to schedule a meeting with those present at the writing and signing of our contract to discuss a solution to the issues of the home.

Manzitto Builders, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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