We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

MacPractice, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for a service with MacPractice EHR system to transfer our files to the new company as their system has had chronic technological problems. Additionally they delayed the transfer and charged us an additional month for access to their system, their delay, holding our intellectual property hostage. They failed to complete the transfer, missing over 135 patients records and despite the fact I did not authorize the payment (and under no circumstances honored the contract for transfer) they charged the card on file as a completed process. the VP (******** *****) of the company has failed with all communication and neglected to even attempt to resolve this matter and instead charged the full amount.

    Customer Answer

    Date: 03/31/2025

    Yes I paid $2500 for an export service for “our entire database including EHR” for which we were told we shouldn’t have to manually enter a thing” in writing.

    the export process upon further review didn’t export those 137 files because those EHR new patient intake forms were augmented by the company so that they could be utilized within their patient portal (for which that is an annual fee of almost $4K for a portal that never functioned correctly, hence the basis for us leaving this EHR company.) this change in formatting removed them from the export list we paid for and thus the company closed the account, charging us not only for the full export fee of $2500, an additional $330 for access to their EHR system with THEIR delay and leaving us in a situation where with incomplete medical records for personal injury. Technically they should also owe us 6 months of monthly usage fees for a program that simply didn’t work. 

MacPractice, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.