We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Pine Ridge Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Pine Ridge Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pine Ridge Dental has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have health insurance and made my copay in full, I'm receiving bill's from this company, I made many attempts to contact this company to make adjustments on there work, now the situation has gotten worse

      Business Response

      Date: 12/18/2023

      We've reached out multiple times to them, most of the time unable to get ahold of them, and to their insurance company to resolve the issues. Unfortunately they are not giving us the prior history from their other dental office that their insurance is requiring. We have a financial agreement in place with all of our patients that state anything not covered by insurance is the patient's responsibility, it is a courtesy for us to submit your claims but the insurance is a contract between a patient and the insurance company, not us. They have signed this agreement and we are happy to provide it to them if they needed it. At this time, we are not able to make any forward movements or any additional changes without the required information and a timely filing limit has been reached with the insurance company. If they would like to reach out to us directly to try to resolve this matter, we are available. 

      Customer Answer

      Date: 08/08/2024

      Pine Ridge Dental have some information that United healthcare needs been trying for over a year now , Pine Ridge Dental sent to collection me, that's right!

      Business Response

      Date: 08/08/2024

      We are still unable to reach them with the contact information they have provided us. There's been a lack of response to the multiple calls we've tried to make and when we do reach them, they hang up on us or they start swearing and issuing threats. They have been been very aggressive with our employees and with one of the labs we use, showing up and harassing them. It's unfortunate that we have been unable to get the information from them for the insurance claim but we cannot do anything else for them at this time. We are following our policy for past due balances older than a year.

    Pine Ridge Dental is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.