We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fuel Oil

Whitehead Oil Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Whitehead Oil Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Whitehead Oil Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 13th my family and I were in Manhattan for my oldest sons baseball tournament and before we headed back home (we’re from Topeka) we stopped at the U-Stop on ****** and my husband pumped $54.89 in gas while my oldest son and I went in and got 3 drinks $8.43. I swiped my card and headed for the door before I got out the cashier told me to come back bc my card “didn’t go through”. I went back and swiped my card a second time and went on my way. Once I was back in town I noticed there were three charges from Ustop which there should have only been two (one for the gas and one for the drinks). It turns out my card did go through and the cashier then rang up the customer behind me and I had also paid for their items plus mine. I called the store and was told they’d have the manager call me. They never did. I called back again and the manager said there was nothing they could do and gave me another number to call. I called it and spoke to a woman who said she’d pull up the transactions and the cameras to see what happened. She also did not call me back. I then got online and made a complaint and had a Jeff call me back. I’ve now talked to him three times and the money is not back in my account like he said it would be multiple times nor has he followed up with my like he said he would. It’s not a big amount at all but the fact nobody will take care of this makes me wonder if it’s being done to multiple people and it’s poor customer service. You can’t just take peoples money like that and not make it right. It should not be this difficult to put the money back in my account. I’d like my money back and I want BBB to know.

      Business Response

      Date: 06/03/2025

      Dear *******

      We apologize for the time it has taken for you to see your refund of $7.98.  Your case was submitted with Phillips 66 credit card division and we have not heard back from them as of this date.

      Because of the delay, we will be issuing a check, payment in full, from our accounting office.  It will be mailed to the address you have provided.

      We appreciate your business and we a sorry for the delay.

      ***** *********

      Chief Marketing Operator - Whitehead Oil Co. U-Stop Convenience Shops

      Customer Answer

      Date: 06/03/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      However, I do think Whitehead oil should look further into how they’d reimburse customers in a more timely manner and communicate better. It should not take months and me reaching out to multiple people multiple times and then BBB to get reimbursed. That is unacceptable. 



      Sincerely,



      ****** ******

    Whitehead Oil Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.