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Business Profile

Guitars

Zager Guitars

Reviews

Customer Review Ratings

4.89/5 stars

Average of 386 Customer Reviews

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Review Details

  • Review fromJ. B.

    Date: 08/12/2022

    5 stars
    Yes hi again Dennis Jr & Denny, Just got my new ZAD 50. I fell in love with it after making a few tweaks, a personal thing I do.
    I'm not a finger style player but after playing for 50 years with a pick, it felt as though I was playing a nylon string guitar! Wow! Construction is excellent, finish AAA and now thumb and three or four finger
    technic for me, I also like your accessories package with all the goodies.
    Thank you, Joe ********
  • Review fromRon S

    Date: 08/11/2022

    5 stars
    I absolutely lOVE my new ZAD-900CE, and Zager's customer service has truly been beyond compare. I had a couple of issues right off the bat, and each time I contacted them someone got back to me almost immediately. One of my issues was having received a bad sound system from the Fishman Aura factory, but Zager quickly sent a new sound system and payed for it's installation... You really can't ask for more than that! I feel I should point out, I was a little underwhelmed by this guitar's sound when I first received it, as I was used to playing big body Martins; however Denny and Dennis said up front the guitar's sound would improve over the first few months, so I anxiously gave them the benefit of a doubt. Low and behold, this guitar now sounds deeper and richer acoustically than any guitar I've ever owned, unless they were amped and EQ'd. My review would be incomplete if I forgot to mention my very favorite bonus that came with my purchase, and that is Denny's guitar lessons for life. I started playing professionally over 50 years ago, but my lead instrument has always been a keyboard. Although I no longer play gigs, I feel quite confident in Zager's step-by-step, learn by ear guitar lessons, and I look forward to being able to play anywhere I want without hauling an enormous amount of gear along with me when I do. Mark me as a very satisfied customer!
  • Review fromDiane D

    Date: 08/10/2022

    5 stars
    I ordered a ZAD 900 CE from your sager website, I live in the UK so was pretty much a leap of faith as didn't know your shipping system , I watched the live updates from FEDEX all the way to my home. Brilliant . After unboxing I couldn't believe the craftsmanship and attention that this guitar has, it has the most ornate details and the sound ..... oh WOW . My fingers love it, I have wanted a guitar of this calibre all my life ( I am 60 ) and this doesn't disappoint. I got the OM model as I thought it would suit me and it is sexy , beautiful and I love it. Highly recommend everything about this team and the added extras you receive in the wonderful case I might add are magnificent. Don't go anywhere else , you won't regret it and all international orders rest assured ,mine arrived perfectly. Thanks again Denny and team .
  • Review fromWalter R

    Date: 08/09/2022

    5 stars
    Beautifully crafted and as advertised easy to play guitars. I have bought both the zag 900 CE and the 800 CE and love them both. My teacher and mentor a professional musician guitarist has taken to them so much he borrows one or the other when he performs. Both for the price of what I would have paid for a Martin or Taylor.
  • Review fromRobert E

    Date: 08/09/2022

    5 stars
    Dear Zager Family, I received my new Zager ZAD80Ce almost a month ago. I want to first Thank You for putting a rush order on my order. I received it in perfect condition and it only took a few days once it was shipped. It is a beautiful guitar looks and sound. When I opened it I was surprised to see all the accessories. (I wish the T-shirt was a 2x so I can wear it.) I would be thrilled to wear it! Little story... I was on Quora.com reading the reviews of Zager guitars. I found it hilarious how many people chimed in the 2 cents about how the are cheap guitars made in China. NON OF THOSE PEOPLE HAD PLAYED OWNED OR EVEN SEEN ONE OF YOUR GUITARS. The people that actually purchased one of your guitars ALL spoke very highly of it. (Don't you love that!) I asked everyone that gave it a bad review if they have ever owned or played one. They all said for that kind of money they would much rather own a Martin Taylor etc. I own a Martin, and I love it! So here are my thoughts on the Zager. Like the Martin, it needed a bit of adjustment on the action, (for my liking) I thought the action was a bit high. Simply fixed on both. The Zager sounds much better plugged in than the Martin. I really love the Fishman Aura preamp. The Zager is an absolutely stunning looking guitar! I The finish and looks are fantastic! The only negative I have about the looks is the Z at the twelfth fret. It is very dark and does not stand out like I would like it to. Actually I think I would say that honestly about all the inlays in the fret board. Playability, it plays very nicely. It has a nice fat C shaped neck which for me personally is great since I have quite large hands and big ol' cigar fingers. It did take me a bit of getting used to my martin neck feels quite different. Sound, it sounds amazing plugged in or not. It has a beautiful warm tone, and very well rounded. Nice bass, mids and trebles. I took it to play with my band for a rehearsal session and it absolutely delivered. It was the fir
  • Review fromOctavio G

    Date: 08/07/2022

    5 stars
    Hi, Mr. Zager family, I want to thank everyone one for the great job you guys do building this great guitars at a great price, mine is a ZAD900CEOM, never see one before, I trusted the reviews another people left, I normally go to GC to buy my guitars and always wanted to have a guitar like this, but the ones that Taylor and Martin build using the same materials ain't no even close to Zager guitars in price and playability not to mention the accesories at GC it will cost me 5000.00 you guys at Zager factory made my dream possible, only $ 2195.00 on top of that great service fast response and shipping, I order the ZAD900CE originally, I returned because the body shape was a little bit uncomfortable for me, Mr Zager send the return label to send it back @ no cost and send me the new one ZAD900CEOM immediately. Thanks again guys, amazing.

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