Reviews

Review Details

• Review fromMichaela S

  Date: 09/18/2023

  1 star

  Michaela S

  Date: 09/18/2023

  The company charged me $870 dollars for 4 people claiming 7 hours of work, however, they did clean out all the food in the fridge but they left 9 bags of trash on the front porch which the animals got into. In addition, the hardwood floors were not cleaned, the inside of the kitchen cabinets were not wiped out, top of the fridge still had grime and grease on it. To make matters worse, the only thing I asked for them to do was to clean the downstairs bathroom, vacuum, and clean the kitchen. For 4 people at 7 hours, I would expect the top of the fridge, and inside of the kitchen cabinets wiped out, and the hardwood floors also cleaned. I was very disappointed in the work, when I didn't pay the full amount the owner then threatened to put a mechanics lien against the house. She was not willing to compromise on the bill. I guess in her case the customer is always wrong.

  The Cleaning Ladies

  Date: 09/20/2023

  I had explained to the customer that because there was an hour drive that she got charged travel time for the four people that went to her house. When they got there, there was so much garbage left behind that they had to pack everything up before they could even clean. They took as much Garbage as they could in the vans and the rest they had to leave on the porch which they told me it was enclosed. Everyone that I sent to that house are very experienced house cleaners and I find it very hard to believe that they missed the things that she said they did. It was several weeks before she sent a payment, and then it was only for less than half price. She did not try to compromise with me or tell me that she was only sending part of the payment. My crew went above, and beyond what we normally do. They also FaceTimed me before they left to show me what they had done and I know that the things that she said we’re not done was not true. If we would have only had to do the cleaning, then the price would not have been so much, but I was unaware that we were supposed to do garbage pick up also. We are a cleaning service not a garbage service. She did finally submit an additional $400 but still cut me short by $90.