Complaints
This profile includes complaints for Ameritas Life Insurance Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have physician disability insurance with Ameritas, I have paid them $400 a month for 23 years. I have had increasing pain in my cervical spine that I dealt with for years, it finally got to a point that it was affecting my ability to perform surgery. I applied for disability and overhead benefits as I can no longer perform surgery and they have given me the run around for a year now. I have supplied them with countless information sometimes more than once and they keep coming up with new excuses.
Business Response
Date: 06/03/2025
Dear Sir or Madam,
We have checked our records for this individual and show that there are outstanding requirements needed to evaluate this claim. We would be happy to assist *** ****** if he has questions by contacting our disability claims department at 800-825-1551 or he can email *****************************.
Respectfully,
****** ********
Customer Answer
Date: 06/20/2025
Complaint: ********
I am rejecting this response because: I have still had no resolution to my complaint. I am being asked for the same information for the third time.
Sincerely,
******* ******Business Response
Date: 06/25/2025
Dear Sir or Madam,
Our claims team sent a letter to *** ****** dated June 10, 2025 outlining what is needed to evaluate this claim. To date, we have not received the required information to complete the claim evaluation. *** ****** alleges that we are requesting information that was already provided and this remains untrue. As of the date of this response, Ameritas has not received the required information from the insured that was requested in the June 10, 2025 letter.
Respectfully,
****** ********
Initial Complaint
Date:03/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased ameritas's plan and they supposed to bill me 65.7 dollars according to the report and plan information, but I never received the checkBusiness Response
Date: 03/11/2025
Please see attached response. thank youReceipt of your March 8th, 2025 correspondence regarding the formal complaint filed by our member, Tong Wu, against Ameritas Life Insurance Corp. (“Ameritas”) is acknowledged.
We are sorry to hear of Tong’s dissatisfaction with Ameritas. At Ameritas, we strive to provide excellent customer service to our customers.
We have spoken directly with Tong to resolve the issue.Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ameritas is my Dental Insurance provider provided through my employer. On 9/3/24 I visited ******* **** ****** for a cleaning. A service that is 100% covered by my plan. I have been to this office for years with no issues. I recently found out my claim was denied as the provider is not in Network. The only problem is the provider is in network. The provider pulls up on the ameritas network provider site. I called and spoke with someone 2x who resubmitted the claim. The dentist name is ******* ******* the issue is how they have the spelling. One with an apostrophe and one without. However it should not matter because I am sure the claim form ask for their license. ******* ** ****** has resubmitted the claim atleast 3x and each time it has been denied. Ameritas is not helping this situation as all and I am not willing to pay for something that is covered. Its well over 90 days and if it goes into collection I intend to contact an attorney! I am being told that one of the Profiles for ******* was effective 1/1/25 and the other was effective 7/2024 at either rate she was effective when I visited ******* **** dental. I am attaching the In network provider List as well as my EOB for reference of their denialBusiness Response
Date: 03/07/2025
RE: Complaint
Case ID#: ********
Complainant: ******* * *****
To Whom It May Concern:
Receipt of your March 7, 2025,
correspondence regarding the complaint filed by ******* * *****, against
Ameritas Life Insurance Corp. (“Ameritas”) is acknowledged.
Thank you for your
correspondence. Since responses to the Better Business Bureau may be posted
publicly, please understand that we do not wish to disclose any information due
to applicable privacy laws.
However, we will respond
with *** ***** directly regarding a resolution to his complaint.Customer Answer
Date: 03/09/2025
Complaint: ********
I am rejecting this response because: I am confused as me completing the response. It states BBB is a public forum . The form ask for private and personal information where exactly am I supposed to send the form if not upload it back to the BBB site? Secondly, I don't think this requires me completing a Hippa form. the Business already has my information, the claim forms and documentation. There is no need to request additional documentation. The dentist is in network as shown on the attached documents, please just process my claim correctly or my next steps will be the department of insurance
Sincerely,
******* *****Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I feel as though this is a bogus insurance company that my deceased mother signed up for . We have been requesting to cancel the policy for almost 2 years . We have sent all the necessary paper work in and they are still making excuses on why the policy haven’t been canceled.Business Response
Date: 03/03/2025
Please see the attached document in regards to the BBB Complaint. Thank youBusiness Response
Date: 05/27/2025
To Whom It May Concern,
Our records do not show that the complainant has ownership rights to a policy with Ametrias. In general terms, when a owner of a policy is reported deceased the ownership will need to be changed before a policy can be surrendered. For instruction on how to change ownership or to verify any forms that are needed please have the successor owner contact our office at ************ or via email at ****************************
Respectfully,
****** ********
Customer Answer
Date: 05/27/2025
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ********Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is the administrator of my 401k plan. I recently terminated my employment and asked them to follow the plan documents and deliver investments in my PCRA 401k account to my traditional IRA account. They have shown bad faith by denying my right to have these investments delivered to my IRA. They want to liquidate my account and want to write a check to my IRA administrator. I ask that they respect my right to the transfer of investments and deliver these investments to my IRA administrator.Business Response
Date: 02/21/2025
Ameritas Life
Insurance Corp. is a service provider for the plan in which *** ****** is a
participant. *** ****** is not being denied his benefit but is being
asked to complete the appropriate process in order for us to verify his
identity and ensure the request is not fraudulent but is coming from the actual
participant.
Upon receipt of
*** ******’s distribution paperwork, an automated response was sent out,
instructing *** ****** to go to our website and complete the Ameritas
distribution request online. This generic email did mention the timing of
sending out a distribution check – however, the submission of the online form
and verification of the identity of the requester would allow for additional
detail to be communicated. *** ****** is correct that the in-kind distribution
option is not available online, so he would not have been able to make the
distribution request online. This is a rare request, so these are handled
outside of our normal processes.
Once we became
aware of the in-kind request, we looked further into the plan’s details and
confirmed the plan allowed this as well as the internal logistics for
completing the rollover. We have now received approval from the plan sponsor to move forward with the transaction, so we are now in the process of setting up the transfer
with Schwab.Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased dental insurance through an agent at the ***** *roup in Minden Nebraska. I asked the agent to cancel the policy in October 2024. The agent failed to cancel the policy and when I tried to renew the policy at a later date I had to pay the premiums for the months that were supposed to be cancelled by the agent. She admitted that she had not cancelled my policy. She gave no reason for why she hadn't cancelled the policy and her only solution was to have me pay for the cancelled premiums that she forgot to cancel. I left a message for her to contact me to reimburse me for the premiums for October and November. After a full week she still didn't return my calls so I contacted her supervisor and he made feeble excuses (she was busy. She didn't have you fill out a form.) This agent assured me she would take care of it and made no mention of filling out any form or any action that had to take place on my part. She said she would take care if it. The supervisor tried to deflect responsibility for their error. This agency would not own their mistake and caused additional expense to this customer. They tried to push the problem on me to try to get the money back from the dental insurance company. Their attitude towards me was deplorable and they would not take responsibility for their agents incompetence. She fully admitted the error was on her part. I want to be reimbursed for the months that the policy was cancelled.Business Response
Date: 01/15/2025
Please see attached response. Thank you!Receipt of your January 13, 2025 correspondence regarding the formal complaint filed by our member, T**** *****,
against Ameritas Life Insurance Corp. (“Ameritas”) is acknowledged.
We are sorry to hear of T****** dissatisfaction with Ameritas. At Ameritas, we strive to provide excellent customer
service to our customers.
Due to HIPAA and other privacy regulations, we are reaching out to ****y directly to resolve.Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a dental and vison plan that was purchased in 2023 and was not elected for in 2024. It continued to auto bill all year but I was not aware that this was dental and vison coverage I thought it was my daughters life insurance being charged. I have requested a full refund for the year as this insurance was not used and was not a wear that was what this charge was. **** ****** has agree to do a partial refund of 286.56 in the form of a check. I would like a full refund for the year of unused coverage. I had no idea I was paying for dental or vision.Initial Complaint
Date:12/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up online for a dental plan which was sent to me by the state of Louisiana Decided the next day I didnt want it and tried to cancel Called and they told me they could not find my account Got my cards in mail and lady called to welcome me and I told her I wanted to cancel and she told me to contact customer service No one answers Waited 20 minutes Tried another and again no answer There is no way to c ancel on their web page where you can log inCustomer Answer
Date: 12/04/2024
company has solved my issue and this can be closed Thank youInitial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Name: *** **** -
Plan number: *********
Date of transaction: April 2023 – August2024
The amount money you paid to business: Monthly $43.41
What is the business committed to provide you?
In the Ameritas official website Major 3 year 2 is 50% coverage whereby the plan they sell to me under Ameritas call Spirit is on 30% coverage. I only found out this sister plan after I paying 1 year and I want to treat my tooth.
When I call in to report the complaint, they insist, since the tooth under treatment this tooth can not be switch plan or move be to the original plan. They just don’t want to admit their problem and help me out. I’m paying the same amount money but having a bad plan coverage from their original plan.
What the nature of the dispute is?
Unfair coverage % for year2 major3.
Whether or not the business has tried to resolve the problem:
I called in many times they refused to fix it. And keep telling me, the policy is not able to honor me major3-50% coverage.
If the issue involves advertising, when and where the ad was seen or heard?
****************************************************************************************************************************************************
48.41
/mo
Select Plan
Find a Provider
PrimeStar® Boost
Major (Type 3)
• Crowns
• Root Canals
• Oral Surgery
• Dentures
• Bridges
• Panoramic X-rays
• Implants
• Periodontics
• Teeth Whitening
Plan pays
Day 1 20%
After year 1 50%Business Response
Date: 08/28/2024
August 28, 2024
BETTER BUSINESS BUREAU
***** * ******
OMAHA, NE 68137
RE: Complaint
Case ID#: ********
Complainant: *** ****
To Whom It May Concern:
Receipt of your August 19, 2024,
correspondence regarding the complaint filed by our member, *** ****, against
Ameritas Life Insurance Corp. (“Ameritas”) is acknowledged.
While we would very much like to respond
directly with you regarding the issues addressed by our member, in the absence
of an Authorization for Release of Protected Health Information, as required by
HIPAA; we are unable to communicate with you regarding any plan information for
*** *****
Enclosed is an authorization form for *** **** to complete and mail or fax (************) to my attention. Upon receipt
of the completed authorization, we will be more than glad to respond directly
with you.
We have reviewed the information that
your office forwarded to our office, and we will respond to *** **** directly.
Sincerely,
***** *******
Quality Management Section
**************************
** ************
F: ************Customer Answer
Date: 08/28/2024
Complaint: ********
I am rejecting this response because:
I did upload the release consent form on August 19th, to the below person:
"**** ********* Here is Sara’s contact information: *************** ****** For faster processing, information regarding complaints can be sent directly to ***********************
RECEIVED AND SENT
thanks
**** ********
Dispute Resolution
Better Business Bureau®
************ **** ****
Direct ************
BBB.org
Offices | Kansas City Metro | Lincoln | Omaha | Sioux Falls
Also I attached one more time here.
Sincerely,
*** ****Business Response
Date: 09/06/2024
Thank you for your correspondence. Since
responses to the Better Business Bureau may be posted publicly, please
understand that we do not wish to disclose any information due to applicable
privacy laws.
However, we have been corresponding with
*** **** regarding a resolution to her complaint.Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 7, 2023, I had my teeth pulled and received dentures at Aspen Dental. Ameritas Insurance company was my supplemental insurance company, my portion of the bill was around $1300, the balance was to be paid through my husbands work insurance ( they paid their full amount) and Ameritas Insurance. Ameritas gave Aspen Dental the balance of the bill. A year after I received the treatment I received a bill from Aspen the I owed $1889 more. Aspen stated they didn't know why Ameritas didn't pay the amount stated on the quote they said they would pay. When I purchased the insurance policy I explained that I was going to get my teeth and they stated they pay up to $5000 per year. When I contacted them with my concern about not paying what they said they would pay, he said they just tell you that to get you to buy the insurance???? I am very upset with this situation. please helpBusiness Response
Date: 08/26/2024
August
26, 2024
***** * ******
OMAHA, NE 68137
ATTN: DISPUTE RESOLUTIONS
RE: Complaint
Case ID#: 22134968
Complainant: Nancy Kumpf
To Whom It May Concern:
Receipt of your August 13, 2024,
correspondence regarding the complaint filed by Nancy Kumpf, against Ameritas
Life Insurance Corp. (“Ameritas”) is acknowledged.
While we would very much like to respond
directly with you regarding the issues addressed by , in the absence of an Authorization for
Release of Protected Health Information, as required by HIPAA; we are unable to
communicate with you regarding any plan information for Nancy Kumpf.
Enclosed is an authorization form for Nancy
Kumpf to complete and mail or fax (402-309-2579) to my attention. Upon receipt
of the completed authorization, we will be more than glad to respond directly
with you.
We have reviewed the information that
your office forwarded to our office, and we will respond to Nancy Kumpf directly.
Sincerely,
Scott
Craig
Scott Craig
Quality Management Section
[email protected]
P: 402-309
F: 402-309-2579
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