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Business Profile

Online Shopping

Whiskers and Claws LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 of the same cat toys for my family, they arrived and did not perform anything like what was posted on facebook. The company's website is also inaccurate with what we received. I wanted to return immediately, and the company's response was "items have to be returned within 7 days", and also, "items must be defective"

    Business Response

    Date: 08/16/2024

    We provided her with the option to get a refund for her items 30 days after they were delivered. She refused to comply with our refund policy when we tried to help. You can review it here: *************************************************************************

    Customer Answer

    Date: 09/02/2024

    I contacted this company from the beginning, the product was not even close to what was described.

    The company told me it only returned defective items.

    the item was very cheap, and not at all what was in the description on the facebook website.

    They do not answer my emails, I have to reach out to them and remind them- I am the one who told them that the bbb was trying to get a hold of them. 

    Good Evening,


    We would like to return our order.  Two boxes are unopened and secured.  We opened one and were disappointed with the product. 


    Please advise next steps.


    ***** ****** ********

     

    I am sorry to hear about this. Our refund and cancellation policy only allows us to refund orders and accept returns for defective items only with picture/video proof.  This refund/return request is not covered in our return policy. You can refer to our FAQ on our website for this information.

    Policy:
    *************************************************************************

    Sorry for any inconvenience and thank you for understanding. Have a nice day!

     

    Hi ***** *********

    You did not comply with our return policy. We also did not receive anything from the BBB. We greatly appreciate your feedback! Rest assured, we are actively incorporating your suggestions to enhance our business even further.

    Thank you for taking the time to share your thoughts with us!

     

    Hi ***** *********



    Thanks for bringing it to our attention. It was directed to a different folder for spam in our email. It is currently being responded to.

     

    I find it insulting and lack of professionalism that I cannot be assisted.  The produce is junk, it does not charge, not sure how to verify that something doesn't charge. that's a rhetorical arugment.

    the better business bureau really let a customer down in this one.

Whiskers and Claws LLC is NOT a BBB Accredited Business.

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