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Business Profile

Pest Control Services

Borland Wildlife Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted this company and they came out and did an assessment. I live in Henderson, Iowa, so I had no problem for paying to have them come out and do the assessment. I was very impressed by the young man who did the assessment. He did a thorough inspection and then showed me what he found. The places on the roof and attic he showed me photographs. Got the estimate and agreed to have them do the work. They called and said the guy who had done the inspection was sick but he (I assume Steve Borland / Owner) would come do the work. I had to point out one spot he missed and then reminded him of the hole in the north side of the attic the first guy found. He told us he was finished and we paid him the agreed to amount. A few days later I was in the attic for an unrelated issue. I noticed the hole in the north side of the attic had not been repaired. I have sent two text messages to Steve asking him if there was a reason they hadn’t fixed this and asking when they would come back and do the work. They are not responding, instead they are ignoring me. This is unacceptable.

    Business Response

    Date: 01/23/2025

    I have been in contact with the customer.  As soon as the weather clears, I'll be out to fix the hole that was missed.

    Customer Answer

    Date: 01/30/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.


    They have been out and rectified the situation. I believe all of this was basically a misunderstanding. When I tried contacting them they were on vacation.

    S*********

    ***** *******

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/12/ I was told to pay for ***** to check my home for Racoons.$75.00 after getting home he advise I would need to pay additional 962.50 to get started which I did. H e did caught two opposses and after no racoons were trapped, he called and advise he would be out of town so if anything got in the trap he wouldn't be here to get them out. He didn't call me when he returned so at this time it seen that was not going anyplace and needed these animals out of my home. After talking to the Consumer Protection i AND Human Service Rep at the hospital he told all these people he was going send my money back. Now I have somebody that will do the work and no money.. I don't think he doesn't have the funds he is just running over me I am 69 year old and don't have money for small claim court.. But why do I have to pay a company to get my money back and the smell is really making me sick.

    Business Response

    Date: 07/21/2023

    Her message to them:

    5/12/ I was told to pay for ***** to check my home for Racoons.$75.00 after getting home he advise I would need to pay additional 962.50 to get started which I did. H e did caught two opposses and after no racoons were trapped, he called and advise he would be out of town so if anything got in the trap he wouldn't be here to get them out. He didn't call me when he returned so at this time it seen that was not going anyplace and needed these animals out of my home. After talking to the Consumer Protection i AND Human Service Rep at the hospital he told all these people he was going send my money back. Now I have somebody that will do the work and no money.. I don't think he doesn't have the funds he is just running over me I am 69 year old and don't have money for small claim court.. But why do I have to pay a company to get my money back and the smell is really making me sick.

    ———————
    My reply so far:

    We charge an inspection fee to do the initial inspection for everyone, the fee starts at $75 and goes up depending on the distance we travel.  *** ***** lives in Omaha so that is what we charged for that service and distance.

    We do an inspection of the issue, damages caused by wildlife and put together an estimate based on what we find and then present that to the customer.

    $1925 was the total of the estimate presented to her, she agreed to hire us to do the work.  We require the customer to pay 50% down and then the remaining 50% when the work is complete.  This is how we do it with all customers.

    This is where the red flags started showing up to us from *** ******  She began to complain as if the issue was our fault and that she had been dealing (even setting traps her self) with it for several weeks before we came and what we were doing would not work etc. I offered to remove the traps, camera equipment and give her a full refund and that I could come by the following day to do that.  She didn’t want us to do that and wanted to stay on course with the plan so that is what we did.

    We trapped for several weeks for the raccoons.  During this time the communication stopped coming back from ********  As a result we removed our traps and game camera on June 7th.  We were still working to catch the raccoons in her attic but because she would not communicate we had no choice but to stop trapping until we could see what was going on, if she was still hearing the activity in the attic and seeing signs they were still there.

    June 8th we received a complaint filed with the Attorney General by *** ******  She had made not any attempts to contact us, answer our attempts to reach her, ask us to change the plan if it was not working, escalate to the next level of getting the raccoons removed etc.

    At that point I again offered to refund her, but this time - minus the trapping fee of $350 which is a service we provided for several weeks.

    She doesn’t want to pay for anything.  All I am asking her to pay is for the services provided and I will refund her the remaining $612.50 immediately.

    Business Response

    Date: 07/28/2023

    Total estimate submitted to *** *****: $1925.00. She accepted the proposal and paid $962.50 and the inspection fee of $75.  I got a weird vibe immediately and offered a full refund and she did not want to stop services.  She wanted us to stay with the plan.

    I trapped for several weeks and caught several animals but was still trapping for the raccoons living in her attic.

    She never called me to complain, she never asked me to stop trapping and ask for a refund.  Instead she ignored my attempts to call her, she contacted the BBB and the county attorney instead then wouldn’t answer my calls or texts.

    I removed my traps etc because she wouldn’t communicate and waiting to hear from her, that is when I learned she had reached out to everyone else.

    I then offered a refund minus the trapping fee of $350 but she wanted it all.

    Now she wins by reversing the charge to get the entire amount refunded….and the scammer wins again!  

    This is a no win for a business because the scammer always gets away with it, always.

    Customer Answer

    Date: 09/06/2023



    Complaint: ********



    I am rejecting this response because: I advise I would give Mr BoLAND  the $200 which I have.  He stated that he new something was wrong and he would return the funds now why don't he..I did what I said I would do .  If I was such a bad why would I have trusted him with my money in the first place.  I guess we are going to small claims court from here



    Sincerely,



    ******* *****

Borland Wildlife Solutions, LLC is NOT a BBB Accredited Business.

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