Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental company refuses to take any accountability for repairs and upkeep to the property always siting as tenants responsibility and charging tenants for work related requests even when the lease agreement is put in front of them or utility/ inspector says it was not tenant caused. When building and safety is called to address issues needing done they only repair bare minimum issues and retaliate by taping notes and letters to the front door and bullying. Proper and legal 24 hour notice is not given and the constant entry is harassing. A tenant shouldn't have to get cameras to feel safer about belongings and pets. A general on whatever month on such and such day that is not consistent is not a 24 hour notice. When your rent is paid in full and on time they also convert maintenance fees into "late" rent charges to make it look like rent is late when it isn't. They come in to do pest control but when you have rodents and feces it's the tenant issue not theirs. So what's the point of pest control? When you do email for fix to issues and threats you don't get a response so don't let the other complaints response fool you. I have plenty proof of contact for issues and payment of on time in full rent.

  Business Response

  Date: 05/30/2025

  ** ****** has been a tenant at this address since 2014 before we
  started managing it in 2018. In that time, she has been a good tenant.  However, she has become dissatisfied after
  being charged for damage due to a faulty cord on a piece of her equipment that
  caused damage to an outlet in the amount of $64.83.  Since then, she has been attempting to get
  that removed from her account.  As for
  any concerns, they have been addressed in a timely manner since we first
  started managing and have documentation to support this assertion.  Any notes taped to her door have been due to
  notice requirements.  There has been no
  retaliation or bullying, simply us trying to do right by our obligations and
  enforce the lease.  Proper notice has
  always been given.  We do have two built
  in notices to our lease for filter replacements and regular pest control, which
  she is fully aware of and we have been doing/entering on that notice for
  years.  In response to late fees, all
  payments are applied to oldest charges first which is why it looks to her that
  they were somehow converted.  The fact of
  the matter is that she has yet to pay enough to cover all of her charges. We
  will not remove the charges and will not provide any additional compensation.  We will continue to honor our
  responsibilities under the lease and operate within it and applicable law
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 05/30/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  things have been stolen from master bedroom police report filled property management denies even though they were in property the day said theft happened which is why requested reasonable entry notice so someone can be there. But is refused my rental compay. Upon purchase of security cameras my dog has been recorded being told to **** *** **** ** upon entry as well. And there's still rodents. A decent property in a decent neighborhood should be well taken care of not rundown. Building and safety stated it was NOT tenant property that caught fire it was an electrical issue. Management company won't EVER accept fault of their own and are just looking to collect more money any way they can. A new lease will not be signed upon lease expiration do not contact me unless it's for 24 hour entry notice anything else is a waste of my time. 
  
  
  ***
  
  
  
  **** 

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the week of april first my sewage started messing up and backing into my living room i called my landowner with no answer 3x on 3 separate days. The owner said i was responsible for damage even tho i called and left a message to them . The plumber that came out said this problem was from older tenants

  Business Response

  Date: 05/02/2025

  While ** ***** is a tenant and he did call about the sewer, there
  was one call that we answered on the emergency maintenance line on Monday,
  March 31 around 3pm.  He claims he called
  up to a week prior to us receiving this call or message. However, we have
  investigated and found no messages, no portal service requests and no written
  requests to the office prior to the call on March 31 in our system which
  attaches all calls from tenants to their accounts whether answered or not.  

  
  On March 31st, we do show that **** from our
  maintenance department responded to the issue and clocked into the job at 3pm
  to assess it.  Upon assessing the
  situation, he called Taylor’s Sewer and Drain, who said they would be able to
  do the job the next morning.  He also
  contacted CarpetCare Management to extract the water and begin the drying
  process. CarpetCare Management shows responding at 332pm. Once they removed the
  backed-up water, *** ***** was told to not use water until Taylor’s Sewer and
  Drain could auger the main line the next day. Lincoln Sewer and Drain got to
  the property the next morning and cleared the main line.  *** ***** was not charged for anything
  related to the clearing/cleaning of the mainline. 
  

  Under the Lease Agreement, the tenant is required to notify
  us promptly of repairs or issues with systems, in this case plumbing. By his
  own admission, it had been a week, but he left no messages nor attempted to
  reach us in any of the other available channels to ensure we are notified. As a
  result, the tenant was billed for the drying and kicking in of the carpet that
  would not have been affected and damaged had he promptly called.  As such,
  we will not remove the damage charges of $1687.49 from his account.
  

  Sincerely,
  ******* ******** Broker/Manager
  Cornhusker Property, Inc