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Business Profile

Psychologist

Williamsburg Behavioral Psychology, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a new client, I requested an autism evaluation with *** ***** ***** through Williamsburg Behavioral Psychology, LLC and it was scheduled for 12/11/24. With no insurance, I paid $750 on 12/9/24 and another $750 on 12/27/24 for the evaluation. I was told I would receive the report for the evaluation around early February 2025. Despite multiple attempts to obtain the report, I have not received it. I no longer want the report and would like a refund from the business.

    Business Response

    Date: 03/23/2025

    Customer's complaint was that they did not recieve their report.  I kept in close contact with them about the potential timeline of receiving their finalized report.  All services were provided as agreed upon.  The clients report was sent to them on 3/12/2025 via secure message within their account. They confirmed receipt.  Communication is uploaded.  Also, this was all completed prior to my seeing the complaint from BBB.  

    Customer Answer

    Date: 03/23/2025

    While I cannot comment on whether the complaint that I submitted on Monday 3/10/25 was seen prior to the report being provided on Wednesday 3/12/25 (strangely requesting confirmation of receipt), I can say that I was lied to more than once about the timeline of when the report would be received. The assessment was conducted in December 2024. First, I was told the report would be available in early February. That came and went. Then, I was told March 10. This also came and went. It was only after submitting the complaint that any action seemed to be taken.

Williamsburg Behavioral Psychology, LLC is NOT a BBB Accredited Business.

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