Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at the address provided. Nebraska Real Estate Investnent Solutions (RIS) is the landlord/caretaker of the property I am currently residing, for more than 10 years.
  My complaint is regarding the leaking roof to the property that has been going on for 2-3 years. I have requested multiple times over those years for the leaking roof to be fixed but nothing has been done. In the mean time, the hole in the ceiling where the water drips is getting bigger and the water leaks when it’s raining/snowing has getting considerably worse and worse.
  All I wanted is for them to exercise their responsibility as a caretaker and fix the problem.
  Note: I consider myself as a very good tenant where I have never been late in paying the rents and even spending money out of my on pocket at times doing some of the maintenance works on the property they failed, and still do, to provide.

  Business Response

  Date: 01/14/2025

  We have written work order to the roofer November 18th and December 30th for this leak. Saying it has been going on for 10 years, isn't correct. The roofer has cleaned the gutters in hope that this would clear up any leaking since he is unable to see any holes or other reasons for a leak. He says the roof "looks good". He hasn't been back out since we gave him the work order December 30th, but he will be there, next week, January 21st-24th weather permitting. (he needs it to not have any moisture). ******* is the company that has been hired. I feel this tenant has jumped the gun turning this in to the BBB, as we have responded. All he needed to do was ask for an update, so we could give him one. Weird. Anyway, ***** ******* says he will be tearing part of the roof off, looking for this hole that is not visible without tearing the roof off. It's not an easy fix and the weather affects his ability to be able to do this work during the winter. Patience please. ********

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This real estate company stole my deposit. They claimed a $250 deposit was mailed out and it never was. I moved out 2 months ago. They essentially stole the rest and told me I was only getting a small portion back, which I have never received, months after moving out.

  Business Response

  Date: 01/10/2024

  Hello. I apologize if we should have received this complaint prior to today, but I did not. The deposit release was as follows: 

  Deposit total: $1032.00

  Maintenance charge: $164.00

  Re-rent Fee $313.25 (Tenant broke lease that did not end until April 2024)
  
  Cleaning $150.00
  
  Carpet Cleaning $150.00
  
  Tenant Deposits - ***** *****, **** ** **** ****** ** *** ** - B: Transfer of Tenant Deposits at Move Out
  -1,032.00
  
  $254.75 Check was cut and sent to forwarding address with description of all charges. Tenant received check number ***** and cleared our account on 12/29/23

  We understand that ***** isn't happy with his deposit release, however, his manger has given him a lot of her time explaining every detail she possible could. Thank you* ******** ****
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 01/10/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the manager lied about the fees i would pay. i found the next tenants to move in and was told i would not have to pay a rerent fee.
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:03/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a co-signer for my granddaughter, Sierra ********, who resided at **** * **** *** *** ******** **, managed by Nebraska Real Estate Solutions. She has received a Security Deposit Reconciliation statement that is inaccurate. I have written the company 3 emails and contacted them once via telephone asking for a copy of the lease agreement she and I signed. At question are the charges for batteries and light bulbs and two months rental insurance. Sierra provided her *********** Rental Insurance policy via the portal to the company but they still have charged her for November and December. Additionally, they are charging her for paint. I would like to review the lease agreement that hopefully delineates responsibility for "consumables". Additionally, she also states that she thoroughly cleaned the apartment before vacating; however, they are charging her a cleaning fee. Not at dispute is the replacement of the broken glass window and screen. She is also being charged for lock removal from the refridgerator which she states was on there when she took possession of the apartment. As indicated below, I just want to be provided the lease agreement; however, I may need to file an additional complaint should they not respond and settle the matter to all parties satisfaction. I have included personally identifiable information because I don't understand how you can help without it.

  Business Response

  Date: 03/25/2023

  The manager for this property has responded to the tenant and cosigner request by adjusting the deposit reconciliation where appropriate, sent them copies of all bills with regard to deposit release, copy of the lease, as requested. The manager had been in constant contact with the former tenant, bit may not have responded to the cosigner before now.  I am hopeful that after review of all the documents provided the cosigner will have a better understanding of the charges. The cosigner was not at the apartment and is only going by what the tenant has told her. I'm sorry if a response to the cosigner was not timely. I was not in the office for a month and didn't realize. Thank you. 

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November we received an email that they had made a mistake and we required renters insurance or they would automatically enroll and charge us for liability insurance. We then purchased renters insurance from *********** to add on to our car insurance. We then uploaded proof of insurance to the tenant portal as required.
  The next month we noticed they still charged us for the liability insurance. My husband called and they told him they would take care of it and have it removed.
  The following 2 months was the same thing. We were told it was taken care of but still charged. There were also late fees applied to our account because of this issue. We have contacted our realtor, property manager etc. We are told that the issue was fixed and we would not be charged again for the liability insurance but they are refusing to remove the old charges and late fees. We have been told a number of false information about how they cannot remove the charges and only the software company can do that. **** ******** ** *** ************ ** ****** ** **** **** **** ***** ******* *** ****** *** **** ***** *** **** *** ******* ** *** We later received a phone call saying that she spoke with the general manager and they are still refusing to remove the charges.

  Business Response

  Date: 02/13/2023

  Aimee and her husband have been paying rent late both January and February. Rent is due on the first of the month and it is counted late after 5pm on the 5th. Both months he has initiated a ARC payment on the 6th. Yes, we have began to enforce a clause in the lease that renters insurance is required to uploaded OR the tenant will be charged $***** for LLI (landlord Liability insurance) automatically. Our company is NOT the provider of the LLI insurance and we cannot waive any charges for tenants after the insurance has been provided. I do see where they uploaded their renters policy and it was considered "invalid". RIS is not notified when this has happened with a tenant, only the tenant is notified. I have emailed ******** and asked for them to waive Dec and January charges, but since those months have closed out, I do believe their response will be, no. I will let the tenants know as soon as I hear back. Currently Aimee and her husband owe $***** and $** of that is late fees from the past two months. They are not being charged LLI insurance any longer, after Feb. Kimberly.