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Business Profile

Retirement Homes

Resort Lifestyle Communities

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Homes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed on August 8th, 2024 for my Mother, ******* *** ***** to move into ***** *** in ********* **** in Bridgeville, PA. They are owed by Resort Living Communities. My Mother didn't actually move in until the end of August (I point that out because if she didn't move in until the last week in August, she obviously wasn't eating the food they provide there, yet we paid for it). My Mother died on January 10, 2024, that day they removed her body from the facility. When I signed her up, I paid $1924.50 for the SECURITY DEPOSIT. I didn't receive the full amount back. We paid 30days rent past my mother's date of death per the guidelines. ****, the manager claimed we didn't receive the full security deposit back because we had to pay for what my mother would have eaten! She was dead, she couldn't eat! I find this completely unacceptable!! We paid for food when she wasn't actually living there yet in August! And now that she died, they want to take the money from the security deposit for food?! Please see attached documents.

    Business Response

    Date: 04/21/2025

    I did not recognize this email as something other than a marketing communication until I opened it today.  The initial communication sent to my email address was sent just 7 days ago.  I will investigate and provide a response from the company in the next 10 days.

     

    ******* ** *****

Resort Lifestyle Communities is NOT a BBB Accredited Business.

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