Complaints

This profile includes complaints for J-Tech Construction & Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  J-Tech Construction & Solar

  6200 Havelock Ave Lincoln, NE 68507-1235

  
• 

  J-Tech Construction & Solar

  3308 W Capital Ave Grand Island, NE 68803-1333

  
• 

  J-Tech Construction & Solar

  2730 S 114th St Omaha, NE 68144-4712

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had J-Tech Construction install 4 replacement windows for my home. They had subcontractors do the work. While they were here, the lead guy, ****, said **** (Service Mgr/supervisor guy) would (or try) to stop by later and address a possible misunderstanding I had with what I believed I was told when I signed the contract. He never stopped by to I doe t the work.
  A few days later I texted him concerning the substandard job that was done. He said he’d stop by the next day. He never stopped and he never texted to tell me he wouldn’t stop.
  J-Tech posted a video to their Facebook page with the owner saying in the video that they do not use subcontractors. I replied to the post that is an absolute lie. I stated subcontractors were used with my project. They deleted my post. I followed with another post to which J-Tech stated that video was from 2016 when they didn’t use subcontractors. In the video, the owner stated that this business practice was what sets them apart from their competition. Yet this video was recently uploaded. This video is misleading and deceptive advertising. When i replied to their admission that it was an old video, it also got deleted and I was blocked from viewing their page. But I have screenshots from the Facebook to document everything.
  The company also admitted that they now hire subs but only after I called them out. And that’s not what the video depicts. Supposedly not using subs is one of the reasons I went with them.
  Full disclosure: I have yet to call them back to try and resolve the crappy work that was done. This complaint is mostly about the deceptive business practices. We’ll see if the work issue gets resolved

  

  Business Response

  Date: 05/19/2025

  Thank you for your feedback. First, we sincerely apologize for the frustration caused when our service manager, ****, missed the originally scheduled follow-up appointment. This was not up to our standard of communication or customer service, and we’ve addressed it internally. We have since reached out and scheduled a resolution appointment for June 2nd, during which we will correct the issues with the window installation.
  We would also like to clarify a point raised in the complaint: the video referenced was originally posted to our Facebook page on November 3rd, 2016. It has not been recently re-uploaded or promoted, and any claims that it was shared recently are inaccurate. At the time that video was recorded and posted, J-Tech did not use subcontractors—a fact that was true in 2016.
  As our company has grown, we have adapted by expanding our workforce to include subcontractor crews who meet our quality standards and are held to the same level of accountability as our internal teams. Growth in business operations does not equate to dishonesty, and we make every effort to be transparent with our customers.
  The user’s Facebook comment was removed not because of the criticism, but because it included language that accused our company and owner of being “liars” and “deceptive”—which violates our page’s community standards. We welcome constructive feedback and address concerns directly, but we also reserve the right to moderate defamatory or aggressive content.
  We remain committed to resolving the installation concerns and providing a positive outcome. We appreciate the opportunity to make this right.
  
  

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I texted **** on May 8 regarding the bad workmanship by the crew J-Tech hires as a subcontractor. He said he’d be out the next day, May 9. I got a call from Jessica Monday, May 12 to schedule a crew to fix this mess. I get a “sincere” apology today, May 19, for the first time and it’s through a BBB complaint. I have no doubt that the only reason I got this apology was because of the BBB getting involved. Ten days passed before I got anything resembling an apology. Ten days! And it’s just about **** blowing me off and still nothing about the shoddy work itself.  So this apology seems pretty hollow. So I do not accept your apology. 
  First let’s address the video since I think that’s what the complaint was initially about. 
  
  
  The video posted on FB is what it is at face value. You haven’t deleted it and you haven’t created a video stating otherwise. Don’t  you generally update outdated material? I’m sure you do/would if/when it involves products, marketing materials, or pricing?  When I did a search for J-Tech on FB, that video was the very first thing at the top of the results page. It’s not like I went digging through 9 years of posts and found it.  So stop hiding behind plausible deniability. That video helps J-Tech on the surface. Thats why it’s still up there and no corrections made. 
  And you say you now hire subs because of greater job demands.  But let’s be honest, You hire subs because it’s cheaper. Up to 30% cheaper. No insurance, no tools needed to provide, flat pay per jobs, etc. So just stop.  I’ll include my screenshot showing the video of ** ********* at the top of the page with another post from April 15 2025 right below it from **** ***** about kicking off Holy Week. Now I see the date of the video, but I normally don’t go looking for a date when it’s on the top of a search page and a post about Holy Week immediately under it. And neither would the majority of people.  
  
  
  The windows were installed April 28 and for 10 days nobody stopped by to check the work. I was told he’d be back the day of the install. So technically he blew me off twice. I’ll give **** the benefit of the doubt and say he didn’t remember Friday that he was suppose to stop by or over the weekend that he was suppose to stop by Friday. After all, it’s not like this was a formal scheduled appointment made though the office.  But he sure damn well knew when he had somebody else fix his screw up by having Jessica contact me and schedule a crew to come back out. And then he tells her it’s for “repairs”. A bad install job is not repairs in the traditional sense. I would have had some respect for him if he would’ve owned it and contacted me himself. And apologized. 
  The crew that was here showed a total lack of respect to me, my house and other subs who try to do a good job. This is exactly why people don’t trust subs anymore and probably why ** ********* made the video back in 2016. $7600 is a lot of money. Especially with only one income in the household. 
  I work 6 days a week, 10 hours a day. My time for personal things is confined to Mondays for the most part. So I wasted that day, wasted a Friday afternoon waiting on **** for nothing  (and cutting my sleep time short among other things) and now I will have to give up another majority of a Monday for another crew to come out. 
  The crew that was here walked away with very basic work not being done. Huge gaps, uneven sills, crappy seams in the corner, no caulking around the frame, etc. I’m nowhere close to an educated person on windows. This is the first time (a horrible experience up to this point) I’ve had windows replaced ever. And even I saw what borderlines on incompetent work. The pics I submitted aren’t even close to the full extent of the issues. There’s more issues. I’ve also taken time to show experts and knowledgeable people the pics I have just to make sure I’m not nit picking. And every one of them says the same thing…they totally neglected some work, took shortcuts to save time that backfired, did things just flat out wrong and walked away knowing things weren’t done and didn’t pay attention to obvious details. There’s no way they didn’t see these issues before they left. No way!! The person on your FB page says J-Tech vets all of their subs to meet your high standards. Are the issues I documented in the pics an example of your standards or do you not vet them how you want me to think you do? It’s one or the other. And before you blame them, just remember you hired them.  They’re your responsibility.  
  As for the shoddy work, I was told to upload pics of the issues along with any other comments to a text number. This isn’t my job to direct the next crew on what needs to be done. Even if I was knowledgeable about the process. And at this point I’m not sure **** is welcomed onto my property to oversee the next crew due to his lack of respect and follow through. The trust is gone with him and the first crew. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 06/02/2025

  J-Tech was at ******** home today (6/2/2025) and this issue has been resolved. 

  Customer Answer

  Date: 06/02/2025

  
  
  Complaint: ********
  
  
  
  I don’t mean to be pedantic, but the issue of the extremely subpar work was resolvedd, yes. But not the core reason for the complaint itself. If you go back to my original complaint, it was for the misrepresentation and deceptive business practices  from the video on your Facebook page saying J-Tech does not use subcontractors. 
  So this response is strictly for the record and letting you know I am not satisfied with what I feel is the misrepresentation and false advertising. Yes, ***** did a great job today fixing the issues from the previous crew.  He communicated exceptionally well and made sure I was happy with what he did before leaving. The windows appear to meet industry standards. But that still doesn’t fix the underlying issue of the video saying J-Tech doesn’t use subcontractors.  
  As I type this response, J-Tech has yet to remove the video or made any correction after I brought it to your attention several weeks ago. 
  I sent *** **** an email Friday demanding a refund of my deposit for this misrepresentation.  I liked the Provia window. There’s two local dealers of Provia.  ***** **** *** ****** being the other. They were approximately $1500-2,000 less than J-Tech. But they use subs and I was under the impression that J-Tech had in-house installers. So I chose to spend the extra money so I could avoid shoddy work that you often get from subcontractors. And when somebody in your company says that your subs are vetted to meet J-Tech’s standards, I’m not sure if that’s also a lie or if J-Tech’s standards are just that low. I was also told that the initial crew (******) doesn’t even use the same guys all the time. He just gets who is available. How can you vet a crew that changes their people often?
  I guarantee you, if you had more *****’s on your team, we wouldn’t be where we are right now. 
  I sent *** **** an email Friday to pass along to management demanding a refund of my deposit for the deception and misrepresentation of the video. To ensure J-Tech is aware of my request, I will be sending a certified letter June 3, 2025.

  Other than the issue of the video, the issues with the windows has been resolved  

  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been in contact with them. Our 3 windows are still leaking. They will not respond to me. I call and leave messages, they will not return any calls. They had a guy come and caulk our windows earlier this year. It got worse. The 5 towels were from 1 rain storm. I have plenty videos, I can’t upload. On this form. Last rain we got .25 rain and it comes inside. They claim they are exterior experts. We want this fixed. We never had rain inside our house before they put windows & siding on.

  

  Business Response

  Date: 08/19/2024

  Hello, we have a crew at this property today to resolve any potential issues. I believe this complaint should be resolved in the near future.

  Customer Answer

  Date: 08/20/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *** ***** ******

• Initial Complaint

  Date:07/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** here,
  
  I contacted J Tech about a year ago around July of 2023.. ****** from J Tech said he would have the work done in October of 23. They were a no call and no show! I put a $10,000 deposit down. In April they installed the wrong shingles as i had requested class 4 not 3..In our earlier talks with ****** and my neighbor i was quoted it might be $3,000 to $3,500 more for new plywood as i had a older house with cedar shakes yet a had much work done so much of it would not need to plywood!! After installing the new shingles most of the guttering was removed which caused water damage, mildew, and mold. Plus when the roof flashing was installed along the edges of the roof and facia it was to be behind the gutters and it was not thus it will be ruined and the first course will be messed up!! The paint was messed up pretty bad and 2 windows were affected and the newer 5 x 4 was cracked badly...Many areas were not caulked around the new skylights or edges where the roof met up with the siding as it was previously!! Gutters are to help direct water but when you don't do all the work all at once it causes issues!! I have recorded texts and emails stating i wanted class 4 shingles... I didnt think J Tech woudl hire it out to another contractor..They did not communicate well as they showed up one day without shingles and plywood but where not informed of a delay! They did not speak English well so it was hard to communicate what was to be done!!
  
  
  
  
  J Tech Construction ******* **** ******** ******* Lincoln NE
  
  ***** ********

  

  Business Response

  Date: 07/25/2024

   

  Thank you for forwarding this customer’s concerns and giving us an opportunity to share our
  handlings of these challenges with *** ****** construction project. I have included each one of
  *** ****** concerns and how we handled these items.
  ? This project was delayed due to a discontinued shingle color which led to indecision by
  the homeowner, *** ****. *** **** made a color decision on March 13,2024. We then
  proceeded to schedule the roof installation and it was complete by May 1, 2024. In
  addition to that, even if we had a color choice, we are very hesitant to schedule shingle
  installations between the months of October and April due to changing weather
  conditions. The asphalt shingles require a higher temperature to adhere to the decking
  of the roof to avoid future blow off. The temperatures are very unpredictable throughout
  the above stated months. It is a risk we prefer not to take with our customers home.
  ? We do require a down payment upon the signing of a contract for the start of a project.
  We are always hopeful to complete the project as quickly as possible for the customer.
  Specific timelines are never promised nor are they outlined in our contract. There are
  many factors that can contribute to delays in construction such as product a
  

  

  Business Response

  Date: 09/06/2024

  Our J-Tech management team met with *** **** in his home on August 22nd to go over every one of his concerns. This shingle concern was not discussed or brought to our attention by ** **** at that time. At that meeting we wrote up an action plan to complete this project to *** ****'s satisfaction. He agreed to that action plan. We also followed up with an email to *** **** outlining that action plan for clarification and documentation.  At this time he is bring up new complaints that were never discussed. We are concerned that *** **** owes $17,502.53 for work J-Tech Construction completed. That includes materials and labor. It seems as though *** **** is evading the payment of the final invoice. We are working on completing everything we agreed upon on August 22nd to resolve this dispute. We will request final payment for the completed project. Thank you for your time. 

  Customer Answer

  Date: 09/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I did tell ****** about the shingle complaint!!  It is not true that i that i did not...I even told ****** one was bad enough that i had caulked it already!!   ****** said after i mentioned to him about the shingle damages that it's easy to have damage on steeper roofs!!  I guess they didn't want to take me seriously and guess they are ok with unprofessional or mediocre work!! From the photos it shows very poor work done!! The photos dont lie!!   Why should i argue or make an issue when ****** just prior got in an argument with my dad about are meeting on the 22nd...I don't get home till 530pm and ****** said the meeting was for 430pm... Time and again they dont communicate or take proper notes!!  Clearly poor a poor job!!  It seems i will have to contact my attorney and see what he thinks about all the damaged shingles plus my records To ****** about what type of shingles i wanted, which were Class 4 way back in Aug of 2023 and before!! then reiterated during the new order process!! I had also said over and over the save the downspouts yet they were thorn away!!  I was never told about an additional $1,500 for the upgraded shingles yet ****** said he mentioned it..Not so!!  

   

   

   

   

   

   

   

   

   

  
  
  
  
  Sincerely,
  
  
  
  Rick Ball

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 25, 2022 gave J-Tech deposit of $37,154 contract price total $842,078 for solar panels. Work to be completed in November. Started installing November 1, 2022, worked till Nov.8 and stopped working.
  November 15, 2022 Receive a strange text late at night, someone may come out and work at our home tomorrow. November 16, 2022. Weather 18 degrees with a below zero wind-chill, Windy with freezing rain turning to snow. It was very bad weather to work. 9:10 **** and a crew showed up. Was told they are turning off my electricity in a few minutes & trenching outside 300 ft today. I didn’t want elec. off/not ready. 9:30 they turned off our power. It was off till 7:30 a full 10 hours! Both **** salesperson and **** knew about the horses needed water. We had no notice (we could have filled a tank) Horses require 20 gallons of water per day to keep warm not colic in cold weather. No water for 10 hours. My greenhouse requires heat. **** and **** were inside, informed greenhouse needed heat. I told **** 2 times my greenhouse was going to freeze. ***** told **** the greenhouse was going to freeze” All my plants froze. Later **** causally mentioned Oh I should have just used his generator for power to run your heaters in our greenhouse. It just was not importation to him.
  Our two dogs could not go outside all day. There was no notice we would lose power for 10 hours! We had no heat, lights or food. It was lucky our pipes did not freeze. No one scrapped back the rock when they trenched, so most of our rock was buried in the dirt. Newly landscaped mulch and paper not raked back and kept, it will need to be redone. Hosta plant were torn out and lost.
  J-Tech dug a very large open hole on north wall foundation, kept it open for 3 months. Wall insulation was removed inside. Snow and cold wind blew making very cold inside and Wild animals were digging into hole. We had to install new insulation. The heating bill for Nov, Dec, Jan and Feb is much higher with the wall open. Our pressure tank broke from shutting electrical off, leaked in the basement. No one checked it when they left the basement. We had to get a new one installed and no water for 3 days.
  Pipe to the outside faucet froze from the wall being open, leaked inside the basement wall. We had to install a new faucet. J-tech stopped working at 7:30p.m. 300 ft of trenching was left open Horse pasture 2 driveways, lot and yard. Horses could have bro*** a leg. Horse gate left open. Could not use our drive way.
  Called J Tech on one call us back or came to fix the mess. Over 12 hours using our bobcat working filled the holes, tamped dirt, regrading 2 drives & lot. Used our brick and tiles, we paid, hauled and installed loads of gravel. December 6, 2022 **** came out and worked but only did the yard J-Tech contracted to trench electrical lines to our home and remove 2 electrical po**** I was instructed to remove my newly landscaped garden by po**** It was a lot of work for nothing they changed their mind and didn’t do the work. New transformer box we were promised was not installed. After 2 month of waiting for **** January 18, 2023 we contacted *** and re-did the paperwork. J-tech neglected to turn in the paperwork. ***** lines could have gone in the same trench paid $500 extra. February 3 finally got call back from J-tech. February 8 ***** & **** (general manager) came to our home. It was promised that J-Tech would come to our house and repair all the damages. No one from J-Tech ever showed up or called to come out. We called and left messaged but no call back. The rest of the job we had to schedule our self as J-tech didn't fulfill the job as contracted.
  Took 3 1/2 months to get the solar panels done. We have a lot of damage at your home, total cost for repairs is $9,015.38.
  We have a lot of pictures and proposal and are unable to download it at this time.

  

  Business Response

  Date: 04/08/2023

  Dear BBB,
  Thank you for attempting to resolve this matter. Some background information about the situation and solar in general is warranted prior to responding to the customer. The customer contracted with J-Tech Construction to install solar panels, which included an extra charge to trench from the panels to the customer’s home. The customer chose where to install the solar panels and the location of the electrical line to be trenched. 
  When installing solar in general, there may need to be approvals/permits from the local building department, electrical department, and/or utility provider, depending on the municipality where the solar panels are installed. Each local has its own regulations and process on approvals/permits. In addition, after the installation of the solar panel array, the utility provider has to install a special meter to allow the electricity generated by the solar panels onto the public electrical grid. J-Tech Construction has no oversight, ability to schedule, or direct how these governmental entities conduct their processes or installations. J-Tech Construction is at the mercy of the utility company when and how a utility meter is installed. 
  While J-Tech Construction cannot accommodate all timeline requests, it does abide by all customer wishes when not to install a project. 
  The customer appears to have three main issues, first, that J-Tech Construction trenched through their driveway, second, that J-Tech Construction installed solar panels when it was too cold, and finally, displeasure at ***** installation of the electrical meter. 
  J-Tech Construction understands the issues as presented by the customer and feels for the customer’s plight. While it would be optimal if J-Tech Construction controlled every facet of a construction project, unfortunately, it performs the contractual services subject to available information and must rely on third parties, such as governmental agencies. As explained below, much of the customer’s complaint was unrelated to the contracted services.
  First, J-Tech Construction did trench through the customer’s gravel driveway. However, this line of trenching was chosen by the customer. Upon completion of the trenching, J-Tech Construction filled in the line with existing gravel and dirt. While outside the scope of the contract, J-Tech Construction offered to bring in more gravel to fill out the driveway after the trenching was completed. However, this offer was denied because the customer instructed they would regrade the driveway themselves. As discussed below, J-Tech Construction will re-extend its offer to bring out more gravel. 
  Second, J-Tech Construction advised it would install the solar array in November. The customer agreed to this installation timeline. J-Tech Construction proceeded to install the solar array in November. The customer neither indicated an opposition to a November installation at the time it was presented to them nor did they object on any specific installation date. J-Tech Construction advised the customer prior to arriving at the property by phone, email, and/or text. It is believed that the customer is requesting reimbursement for vegetable plants that may have been damaged during the installation of the solar array. 
  J-Tech Construction attempts to abide by all customer wishes. Each property has its own intricacies. However, J-Tech Construction needs direction from its customers if there are any contingencies outside of the contracted services that the customer wishes to be addressed. 
  At the time the customer was notified of projected installation timeline, it did not notify J-Tech Construction that the installation could not proceed in November. At the time J-Tech Construction notified the customer of days it would be installing the solar array, the customer did not notify J-Tech Construction not to install. At the time J-Tech Construction showed up to install the solar array, the customer did not notify J-Tech Construction not to do the install. At the times J-Tech Construction notified the customer that the electricity would have to be interrupted to complete the installation, the customer did not notify J-Tech Construction to cease the installation. The customer believes that vegetable plants were damaged because of the interruption to the electricity. The customer could have advised J-Tech Construction not to install the solar array, cease installation prior to the interruption of the electricity, or applied the available alternative electricity source to the house of the vegetable plants. The customer did not take any of these options nor instruct J-Tech Construction to take the same. 
  While the customer did not notify J-Tech Construction of dates it could not install, the customer did not take readily accessible solutions to prevent any potential damage, and it is unclear if the plants were damaged, and if they were damaged, why they were damaged, J-Tech Construction still offered reasonable compensation to purchase new vegetable plants. 
  Finally, J-Tech Construction had no control over the timeline or work performed by **** The customer agreed to pay J-Tech Construction upon the completion of its work. This coincides with the inspection by the electrical department. The electrical inspection was completed November 30, 2022. The reason behind the requirement for the customer to fully pay for the project upon completion of J-Tech Construction’s work is because J-Tech Construction has no control over the utility company completing its work. However, the customer has not to this date paid the final portion of the contracted amount. 
  The customer was notified prior to entering the contract that J-Tech Construction has no control over the utility company. The contract states it has no control over the utility company. During the pendency between the completion of J-Tech Construction’s work and the completion of ***** work, it notified the customer on December 5, December 13, December 15, December 22, and February 6 that J-Tech Construction was at the mercy of *** and their projected timeline. In particular, the customer was notified on December 15th after J-Tech Construction contacted ***** at *** who indicated that there was absolutely nothing J-Tech Construction could do to get the meter swapped sooner. ***** indicated *** was waiting on city approval and then ***** own subcontractor had to complete the meter installation.
  

  Customer Answer

  Date: 04/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:J-Tech damaged our home. We have asked many times that they
  simple come out and make repairs. The damages to our home are from J-Tech poor
  workmanship and neglect. J-Tech did trench up our drive and lot. They did leave
  the 300 foot trench open and would not come back and back fill it as
  contracted. J-Tech would not repair the gravel as promised. It did cost 3,600
  in gravel and labor to repair our 2 driveways and 1 lot. The landscaping J-Tech
  required us to remove was not needed; the replacement cost was $2,698.68. (This
  price included the landscaping area left open and damaged on north side of home
  and hostas J-Tech dug up and misplace) J-Tech removed insulation in our
  basement wall and the siding J-Tech damaged was 1,680. J-Tech did not plan and
  schedule work with us. They did come out unscheduled. They turned off our
  electrical for 10 ½ hours, with the understanding that below 0 weather would
  freeze the greenhouse and our horse’s would not have water. We told them many
  times it our greenhouse would freeze and they refused to stop or correct the
  problem. It was not an accident. The greenhouse work, plants, lady bugs and
  beneficial bugs lost cost 916.70. The open north wall for made our house very
  cold. Extra heating cost was estimated at $345 according to our last year
  electrical billing. We rounded it to $300 extra. Three and half month of
  waiting and loss of our vacation have no value according to J-Tech. *** the CEO
  from J-Tech said to us: “our problems from their neglect were not his concern.”
  Our damages total is 9,195.38 and had to pay $500 extra to **** J-tech’s
  salesman ***** and General Manager **** offered to pay for the damage. It would
  have been better if J-Tech would have responded to our calls. Most companies
  would have promptly returned phone calls. Most companies would have come out
  and inspected the job and make repairs to the damages they caused. J-Tech is
  not doing the work the promised. 1. Promised a great customer support, training
  session monitoring system. We had to go to google to find out how to operate
  the app and solar unit. (Promised *** app for energy usage, there is not such
  app). 2. Promised our two electrical po*** would be removed and new electrical
  line would be run underground from the street. 3. Promised the Windstream line
  would be ran underground from the street to our house. 4. Promised New
  transformer Box would be installed. 5. Backup system hookup for Battery would
  be installed.  6. Promised 25 year
  warranty on solar unit and workmanship. 7. The professional service we were
  promised by the salesman (who now is no longer with J-Tech) we paid 20,000 more
  for these items and they were not done. We have very poor faith in our solar
  panels and fear they will stop working. We require the 25 year warrant paperwork
  is provided to us in writing. I require the cost of the damage reduced $9,
  195.38, refund the $500 we paid *** and the cost of the backup system hookup
  for battery be installed or reduced from the billing.  We have no complaints about the service of the
  other contractors on this project.  We
  have been trying to work with J-Tech and they would not respond, our goal is to
  resolve these problems.
  
  
  
  Sincerely,
  
  
  
  ***** ***

  Customer Answer

  Date: 05/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Hello ******

   

  Thank –you for helping us with this trying situation. We wish we would have never done business with J-Tech it has been and eye-opener!

  Yes, we will go to mediation with J-Tech. We would like **** the old salesman to come too if possible. My husband will Not be unavailable for 3 months due to the heart surgery. Please let me know what we can do to get this settled. We require the damages ta*** off the bill, $9,195.38 and the $500 we paid to **** The ******** ****** installed and the full warranty as stated on email. (I am tempted to charge for the time & scheduling we did with the companies and the loss of my winter vacation to Florida but am unsure how to charge for time.)

   

  Here is the contract with J-Tech I only sent 10 pages of it, it took to attachments. There were more pages but It’s just sa*** pitch stuff and I don’t think anyone needs it.

  3rd attachment is the letter from our salesman ****. **** was a good guy to work with but he stopped working for J-Tech for this very reason. The letter states J-tech was installing the ******** ****** system. J-Tech refused to install the backup system. They never finished the job, we want the system it allows us to use battery back-up. J-Tech promised to do all the scheduling. Permits, approvals, inspections installation and maintenance for the entire system next 25 years. Yet they won’t come finish the job. They are now charging us interest on a job that is uncompleted.

   

  Our contract and letter both say J-Tech will handle all the scheduling. After 2 months of no contact from J-Tech. We had to schedule the service to hook up our solar. We had to hired *** (charged us $500 extra)and worked with ************ ********** and ******* **********. It took 3 ½ half months and still not done. J-Tech told it would be done in November.

   

  J-Tech promised a 25 year warranty on solar unit and micro inverters 30, year power guarantee and 10 year electrical warranty. We could not get the solar unit to work it 3 days to get it working. J-Tech said we have 3 hours of training but this was not training time this was their student in training- trying to get the solar unit to come on. I have very little faith in them.

   

  J-Tech did so much damage to our home, most of it has now been repaired. ***** sa*** man, **** general manager and **** worker says they will pay to have it fixed and **** old salesman (Signed contract with) said they should fix our place. CEO *** says he is not fixing anything.

   

  J-Tech promised many things

  1.           promised great customer support, training and support. *** app for  energy usage. They would not even call us back or come out.

  2.           Promised 2 electrical po*** removed and new electrical line ran underground from street to house: Not done. Required we take out our flower garden arrangement ( garden did not need to be removed)

  3.           Promised the Windstream fiber optic line would be ran underground from street to our house. Not done.

  4.           Promised a new green transformer box would be installed. Not done.

  5.           The 25 year warranty on solar and workmanship. Can’t get.

  6.           Sunlight back up system hookup. Not done

  7.           Professional service But they did over 9,000 in damages to our home. Won’t fix or pay for the repairs.

   

  ***** Phone 402-560-4263 or Sue 402-432-9000

   

  Cc ***** ***

   

  
  
  
  
  Sincerely,
  
  
  
  ***** ***

  

  Business Response

  Date: 08/08/2023

  Hello, the parties are currently trying to resolve issues. I have emailed Nikki directly. Please give me a call at ************ with questions. Thank you. 

  Customer Answer

  Date: 08/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: We have not received a response from J-Tech. We have sent two responses to them and we are trying to get this situation settled. 
  
  
  
  Sincerely,
  
  
  
  ***** ***

• Initial Complaint

  Date:03/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract date 8/15/22. Roof and siding sold to be done together. Verbal agreement was to be done in two months. Roof was completed in November. Could not get any response on siding until January. Then they claimed machine had been down but was trying to line up a crew at that time. March came and now siding machine not working. Wanted to sell us something other than the steel siding in our contract. No we want steel. They said they would have a machine to do it in June or July. We are at the point of tired of waiting and don’t know if we can believe them anymore. March 9, 2023 in person meeting the regional manager talked like he would find out their cost in the roof and offer us a settlement. We paid $*********. His offer was unacceptable. So I said we would expect the job done then by July 31, 2023. Now he wants to balance, another $****** put in an escrow account to avoid further misunderstandings, or they won’t do anything. My complaint to them was the money I already paid them and only a shingle job done, my other estimate for the roof was $****. The contract says balance to be paid within 30 days of completion or interest charged at **%. Nothing about an escrow account. I’ve not given them any reason to not trust me. I plan to at least get interest on $********* in my savings account until the job is done. The fact is they don’t have a machine to do the board and batten steel siding. We just found that out and they have had half the money all this time.

  

  Business Response

  Date: 04/09/2023

  Dear Twyla,
  We would like to clarify that our siding machine is currently operational and we are working diligently to line up a crew to complete the steel siding installation by the agreed-upon deadline of July 31, 2023.  We understand your frustration and we want to assure you that we are actively working to resolve the issue as quickly as possible. 
  We appreciate your patience and understanding in this matter. If you would like further information or details on the status of your project, please do not hesitate to contact our office.
  Thank you for your business.

  Customer Answer

  Date: 04/10/2023

  Cannot accept J-tech's response.  Same run-around; in January they told us the machine was fixed and they were lining up a crew -- it didn't happen.  Contacting the office does not help.  We've only gotten 2 calls returned in 8 months; I have sent 30+ emails and only 4 responses (only our salesman ever responded).  The agreed deadline was October 15, 2022, not July 31, 2023.  If J-tech has the machine working they should be doing the job now, not putting us off.  When I signed the contract 8/15/22, the agreement was for the job to be completed in 2 months.  March 9th in-person meeting we were told they couldn't do board & batten steel siding.  When we wouldn't switch to something else, they said they could get a machine by June or July to do it.  At that point our patience expired.  I wanted them to refund my deposit.  The regional mgr. said he would find out their cost for shingling the roof and let me know.  I did not cancel the contract; J-tech was not able to complete the contract.  This was already 5 months past the agreed completion date.  However, the regional manager did a complete about-face.  3/10/23 he emailed stating we owed $****** for the roof plus a $***** restocking fee for steel, only offering a $******* refund; my deposit was $*****.  I had a bid for the roof for $**** from another contractor.  The salesman gave discounts off the contract total to lower their $****** roof price--those should apply when figuring our refund.  Also, I cannot justify a restocking fee when J-tech was not able to do our job.  I replied to the regional mgr. by email stating his resolution was not acceptable, however he did not reply to my email. He did send an email on 3/16/23 stating if we wanted them to complete the job I would have to put another $***** in an escrow account --to avoid any misunderstanding.  I will not do that.  J-tech has had $***** all this time, they owe us interest.  I only have a $**** roof job.  Also, our gutter guards were to be re-installed on the new gutters with the siding job.  Our gutter guards were evidently taken off when the roof was shingled and not reinstalled and not left at our house.  J-tech will have to pay for gutter guards of equal quality.  J-tech has breached the contract.  We no longer trust them.  We are the injured party.  J-tech needs to offer a fair settlement.
  

  Customer Answer

  Date: 04/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I do not believe it.  They told us the same story in January, still no machine or crew lined up.  Agreed completion date was October 2022, not July 2023.  I can understand delays, but 2 months out for a contractor is see-able and do-able; and they should contact the customer.  This is 6 months past the agreed completion for our contract.  I have answered your other email with additional information.
  
  
  
  Sincerely,
  
  
  
  Twyla ******

  

  Business Response

  Date: 04/25/2023

  Good afternoon,
  As stated in the previous message, J-Tech Construction fully intends on completing the work as originally agreed. J-Tech Construction has continuously contacted the complainant to schedule an installation time, but have not received a response. J-Tech Construction would like to proceed with the work, given that the complainant gives further assurance to the original agreed upon price for the work to be performed. As I’m sure the complainant would acknowledge, there is no agreed upon timeframe in the agreement. J-Tech Construction does not and cannot agree specific installation dates due to conditions outside of its control, such as weather, material availability, and other supply chain issues. However, it is ready to proceed. 
  If the complainant would like the installation to be completed, when can we discuss the installation date? 
  

  Customer Answer

  Date: 05/03/2023

  In regards to J-tech's 4/25/2023 FALSE reply:  J-tech had not ever contacted us, or attempted to contact us to schedule an installation time.  A gal from the ***** ****** office did call twice.  The first time a message was left to call her about setting up a meeting -- no mention of installation.  This message was left two days after I had been to the ***** ****** office and explained our situation.  A gal there wanted to set up a meeting with the regional manager.  We had a meeting with the regional manager March 9th and he failed to do what he said he'd do.  So this message seemed to be a follow up to my ***** ****** visit.  Then she called a second time a week later and talked to Jim; she basically said the same thing as was left on the first message, nothing about setting up installation.

  Also FALSE:  J-tech's statement that there was no agreed upon time frame.  The agreement was if we signed the contract the day we did, then the job would be done in two months.  As for conditions out of their control; the weather was not a factor -- not even when they left the roof partially done (10% not shingled) for over six weeks, then finished it in below freezing temperature.  The supply chain?  According to J-tech's regional manager they had the material.

  When I read this reply from J-tech on April 25th I emailed the project manager (now former project manager) and the salesman.  Then I actually got an email from Sheena in ***** ****** and she said she was taking over our project.  I am happy to say that Sheena is working with us and today she emailed me that our installation is set for June.  We now have hope.  We believe Sheena intends to get our job done for us.